DoorDash Outage History

DoorDash had 34 outages in the last 2 years totaling 10h 22m of downtime — averaging 1.4 incidents per month.

There were 34 DoorDash outages since November 8, 2024 totaling 10h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.doordashstatus.com

Major January 28, 2025

Drive APIs Impacted

Detected by Pingoru: Jan 28, 2025, 09:12 PM UTC
Resolved: Jan 29, 2025, 12:53 AM UTC
Duration: 3h 40m

Affected: Drive API

Timeline · 8 updates

investigating Jan 28, 2025, 09:12 PM UTC

We have detected issues with Drive API Drive Classic and Order fulfillment has not been impacted.
identified Jan 28, 2025, 09:27 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jan 28, 2025, 09:38 PM UTC

A fix has been implemented and we are seeing recovery.
monitoring Jan 28, 2025, 09:57 PM UTC

We are continuing to monitor for any further issues.
monitoring Jan 28, 2025, 10:28 PM UTC

We are continuing to monitor the APIs , availability is looking good
monitoring Jan 28, 2025, 11:43 PM UTC

Team is continuing to monitor. We are observing some higher latencies on the APIs but retries should be working.
monitoring Jan 29, 2025, 12:23 AM UTC

We are continuing to monitor for any further issues.
resolved Jan 29, 2025, 12:53 AM UTC

This incident has been resolved

Read the full incident report →

Notice December 17, 2024

Drive v1 Create and Estimates Endpoint Availability

Detected by Pingoru: Dec 17, 2024, 06:00 AM UTC
Resolved: Dec 17, 2024, 06:00 AM UTC
Duration: —

Affected: Drive API

Timeline · 1 update

resolved Dec 17, 2024, 06:00 AM UTC

There was a spike in the availability of Drive V1 create and estimates endpoint. The issue started around 09:18pm PST has been mitigated as of 09:35pm PST.

Read the full incident report →

Minor December 17, 2024

Seeing Partial Checkout failure

Detected by Pingoru: Dec 17, 2024, 05:39 AM UTC
Resolved: Dec 17, 2024, 05:51 AM UTC
Duration: 12m

Affected: Orders

Timeline · 4 updates

investigating Dec 17, 2024, 05:39 AM UTC

We are seeing partial checkout failure
identified Dec 17, 2024, 05:44 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Dec 17, 2024, 05:50 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 17, 2024, 05:51 AM UTC

This incident has been resolved.

Read the full incident report →

Critical December 7, 2024

DoorDash Tablet stores are down

Detected by Pingoru: Dec 07, 2024, 12:25 AM UTC
Resolved: Dec 07, 2024, 01:47 AM UTC
Duration: 1h 22m

Affected: Merchant Tablet

Timeline · 2 updates

investigating Dec 07, 2024, 12:25 AM UTC

We are currently investigating this issue.
resolved Dec 07, 2024, 01:47 AM UTC

This incident has been resolved.

Read the full incident report →

Notice December 3, 2024

Drive Classic API - Error Spike

Detected by Pingoru: Dec 03, 2024, 09:13 PM UTC
Resolved: Dec 03, 2024, 09:31 PM UTC
Duration: 18m

Affected: Drive API

Timeline · 3 updates

investigating Dec 03, 2024, 09:13 PM UTC

We are currently investigating the incident
monitoring Dec 03, 2024, 09:25 PM UTC

The issue has been mitigated and we are currently monitoring
resolved Dec 03, 2024, 09:31 PM UTC

This incident has been resolved

Read the full incident report →

Critical November 25, 2024

Order Fulfillment - Issue Detected

Detected by Pingoru: Nov 25, 2024, 11:36 PM UTC
Resolved: Nov 25, 2024, 11:58 PM UTC
Duration: 21m

Affected: Orders

Timeline · 5 updates

investigating Nov 25, 2024, 11:36 PM UTC

We are currently investigating this issue.
investigating Nov 25, 2024, 11:36 PM UTC

We are continuing to investigate this issue.
monitoring Nov 25, 2024, 11:49 PM UTC

We have mitigated and are continuing to monitor.
resolved Nov 25, 2024, 11:58 PM UTC

This incident has been resolved.
postmortem Dec 06, 2024, 06:16 PM UTC

Between 3:23 PM PST to 3:37 PM PST on November 25, 2024, DoorDash experienced an incident which prevented certain users from placing orders on Marketplace. The incident was caused by a bad deployment of new set of rules in one of the critical internal services. The incident was quickly mitigated by reverting the change. To prevent this in future we have introduced more checks and process when making changes in critical flows.

Read the full incident report →

Major November 22, 2024

Voice Agents could not place part of the orders

Detected by Pingoru: Nov 22, 2024, 11:40 PM UTC
Resolved: Nov 23, 2024, 12:39 AM UTC
Duration: 58m

Timeline · 4 updates

investigating Nov 22, 2024, 11:40 PM UTC

We are investigating the issue now
investigating Nov 23, 2024, 12:11 AM UTC

We are continuing to investigate this issue.
monitoring Nov 23, 2024, 12:19 AM UTC

We identified and issue make a fix. We are recovering now.
resolved Nov 23, 2024, 12:39 AM UTC

This incident has been resolved.

Read the full incident report →

Critical November 8, 2024

Developer Portal - Unable to login

Detected by Pingoru: Nov 08, 2024, 09:41 PM UTC
Resolved: Nov 09, 2024, 01:01 AM UTC
Duration: 3h 19m

Affected: Developer Portal

Timeline · 4 updates

investigating Nov 08, 2024, 09:41 PM UTC

We have detected an issue with login to the Developer Portal. Team is actively investigating. Next update in 15 mins.
identified Nov 08, 2024, 10:30 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Nov 09, 2024, 12:15 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 09, 2024, 01:01 AM UTC

This incident has been resolved.

Read the full incident report →

Major November 8, 2024

Marketplace order volume is down

Detected by Pingoru: Nov 08, 2024, 05:09 AM UTC
Resolved: Nov 08, 2024, 05:18 AM UTC
Duration: 9m

Affected: Orders

Timeline · 3 updates

investigating Nov 08, 2024, 05:09 AM UTC

We are observing a dip in marketplace order volume and the team is investigating the issue.
investigating Nov 08, 2024, 05:10 AM UTC

We are continuing to investigate this issue.
resolved Nov 08, 2024, 05:18 AM UTC

This incident has been resolved.

Read the full incident report →