Resolved after 2 hours 41 minutes, affecting Orders and Menu Updates and 1 more, on June 28, 2026.
On June 28, 2026, DoorDash experienced an internal infrastructure issue that disrupted order transmission to POS-integrated merchants. As a result, Marketplace orders could not be delivered to affected merchant systems for approximately 90 minutes \(3:10 PM–4:40 PM PT\). The issue was identified, mitigated, and service was restored. During recovery, orders resumed processing successfully with operational safeguards in place, and normal service levels were fully restored by approximately 7:00 PM PT. We are implementing automated lifecycle management, completing a review of remaining legacy-managed infrastructure, and strengthening monitoring governance to improve early detection and reduce the likelihood of similar incidents recurring.
Affected components
Update timeline
- investigating Jun 28, 2026, 10:33 PM UTC
We are currently investigating this issue.
- investigating Jun 28, 2026, 10:44 PM UTC
We are continuing to investigate this issue.
- investigating Jun 28, 2026, 10:45 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 29, 2026, 12:26 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 29, 2026, 12:27 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 29, 2026, 01:15 AM UTC
This incident has been resolved.
- postmortem Jul 02, 2026, 12:20 AM UTC
On June 28, 2026, DoorDash experienced an internal infrastructure issue that disrupted order transmission to POS-integrated merchants. As a result, Marketplace orders could not be delivered to affected merchant systems for approximately 90 minutes \(3:10 PM–4:40 PM PT\). The issue was identified, mitigated, and service was restored. During recovery, orders resumed processing successfully with operational safeguards in place, and normal service levels were fully restored by approximately 7:00 PM PT. We are implementing automated lifecycle management, completing a review of remaining legacy-managed infrastructure, and strengthening monitoring governance to improve early detection and reduce the likelihood of similar incidents recurring.
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