Email Deliverability Issues Affecting MFA, Password Resets, and System Emails

Update timeline

1. investigating Jul 16, 2025, 01:58 PM UTC

   Our email delivery provider is currently investigating an issue where some emails are not being delivered right away. This includes emails from DonorPerfect, Online Forms, and ReadySetAuction, including MFA emails, password resets, receipts, scheduled reports, and other system-generated emails. This is a top priority, and they are working hard to resolve this. As soon as we know more, we will update you here. We apologize for any inconvenience this has caused.

2. identified Jul 16, 2025, 08:11 PM UTC

   We have identified the cause of this issue with our email delivery provider and are continuing to work closely with them to resolve it as soon as possible. At this time, we’re seeing consistent delivery of several system-generated emails, including multi-factor authentication (MFA) emails and password resets. Other emails are beginning to be delivered but may still experience delays. Thank you for your patience and understanding. We will keep you updated here!

3. resolved Jul 17, 2025, 06:31 PM UTC

   After monitoring, we are confident that this issue is resolved. We are seeing successful delivery of all system-generated emails, including MFA, password resets, and receipts. If you continue to experience delays or are not receiving expected emails, please contact our Support team for further assistance. Thank you for your patience and understanding while we worked hard to resolve these issues.