DonorPerfect incident

Givecloud Express login and form loading errors

Resolved after 27 minutes, affecting Givecloud, on November 5, 2026.

resolved Nov 05, 2026, 02:29 PM UTC

Givecloud has deployed a fix to address the issues affecting access to Givecloud Express and donation forms. After monitoring the results, we can confirm that all functionality has been restored and everything is working as expected. We appreciate your patience and understanding while we worked to resolve this issue.

Started
Nov 05, 2026, 02:01 PM UTC
Resolved
Nov 05, 2026, 02:29 PM UTC
Duration
27m
Detected by Pingoru
Nov 05, 2026, 02:01 PM UTC

Affected components

Givecloud

Update timeline

  1. investigating Nov 05, 2026, 02:01 PM UTC

    We are currently investigating reports of errors when attempting to log in to Givecloud Express or access Givecloud donation forms. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We apologize for the inconvenience and will provide updates here as more information becomes available.

  2. monitoring Nov 05, 2026, 02:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 05, 2026, 02:29 PM UTC

    Givecloud has deployed a fix to address the issues affecting access to Givecloud Express and donation forms. After monitoring the results, we can confirm that all functionality has been restored and everything is working as expected. We appreciate your patience and understanding while we worked to resolve this issue.

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