Resolved after 2 hours 6 minutes, affecting CLM (NA11), on November 10, 2026.
The issue affecting document preview functionality on our North America (NA11) production environment has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors when attempting to preview PDF and DocX documents, with pages failing to load and displaying an 'unable to load this page' message, from 2026-11-10 03:00 AM UTC until 2026-11-10 10:55 AM UTC.
Affected components
Update timeline
- investigating Nov 10, 2026, 09:26 AM UTC
We are currently investigating an issue affecting document preview functionality on our North America (NA11) production environment. Customers may experience errors when attempting to preview PDF and DocX documents, with pages failing to load and displaying an 'unable to load this page' message. Our engineering team has been engaged and is actively working to identify and resolve this issue.
- resolved Nov 10, 2026, 11:33 AM UTC
The issue affecting document preview functionality on our North America (NA11) production environment has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors when attempting to preview PDF and DocX documents, with pages failing to load and displaying an 'unable to load this page' message, from 2026-11-10 03:00 AM UTC until 2026-11-10 10:55 AM UTC.
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