DocuSign incident

Organization admin access unavailable and Agreement Manager delays (Incident 6153)

Ongoing since 04:18 PM UTC, affecting eSignature (DEMO) and eSignature (NA1) and 1 more.

investigating Nov 05, 2026, 04:42 PM UTC

We continue to investigate the issue and additional resources have been engaged.

Started
Nov 05, 2026, 04:18 PM UTC
Resolved
Ongoing
Duration
● 1h 30m
Detected by Pingoru
Nov 05, 2026, 04:18 PM UTC

Affected components

eSignature (DEMO)eSignature (NA1)eSignature (NA2)eSignature (NA3)eSignature (NA4)Agreement Manager (US)

Update timeline

  1. investigating Nov 05, 2026, 04:18 PM UTC

    We are investigating an outage affecting Settings Service in the US Region. The service is currently unavailable in the region. Engineering teams have been engaged and we are actively triaging the issue.

  2. investigating Nov 05, 2026, 04:28 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 05, 2026, 04:42 PM UTC

    We continue to investigate the issue and additional resources have been engaged.

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