Resolved after 1 hour 6 minutes, affecting CLM (NA11), on November 10, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced delays or failures with Docusign CLM workflow and background processing from 2026-11-10 01:37 AM UTC until 2026-11-10 02:06 AM UTC.
Affected components
Update timeline
- identified Nov 10, 2026, 03:04 AM UTC
Customers using CLM may experience delays or failures in queued background processing, with items created but not progressing to completion.
- identified Nov 10, 2026, 03:40 AM UTC
The affected systems have been identified and teams are seeing signs of recovery following coordinated restarts. Teams are continuing to monitor as we take actions towards full recovery.
- resolved Nov 10, 2026, 04:11 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced delays or failures with Docusign CLM workflow and background processing from 2026-11-10 01:37 AM UTC until 2026-11-10 02:06 AM UTC.
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