DNAnexus had 16 outages in the last 2 years totaling 1076h 48m of downtime — averaging 0.7 incidents per month.
There were 16 DNAnexus outages since August 4, 2024 totaling 1076h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating degraded performance in Azure westus region.
This incident has been resolved.
We are investigating an issue with delays in Titan job event processing
Performance is improving and we are monitoring the event processing status
This incident has been resolved.
We are currently investigating this issue.
We have identified the issue, file archival and unarchival should now be operating. Files which have been unarchived in the past day may still be inaccessible. We continue to investigate and will post another update when available.
This incident has been resolved.
We're currently seeing a degraded performance for various tasks in Bahrain region due to the issues on cloud provider side.
This incident has been resolved.
We are experiencing a degraded performance in AWS me-south-1 region due to issues at the cloud provider side.
This incident has been now resolved; our services in AWS me-south-1 region are operational.
We are seeing degraded performance in Azure-westus region that is related to the outage of our cloud provider.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating job scheduling delays.
Job scheduling should be back to normal. The delays were related to AWS EC2 instance launch issues. AWS took steps to mitigate the incident.
This incident has been resolved.
This incident was first identified Jul 15, 22:40 UTC and has been resolved.
Some of our services are unavailable due to expired ssl certificates. We're working on a fix.
This incident has been resolved.
Cohort Browser is currently experiencing a partial outage in the OFH region. Apollo workers are still operational.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
All Apollo functionality is now operational.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
Due to maintenance work on the UKB-RAP, the ability to dispense data is temporarily paused. You can continue to work as normal with any data which you have already dispensed. https://community.ukbiobank.ac.uk/hc/en-gb/community/posts/24500573939741-UKB-RAP-data-dispensation-temporarily-unavailable
We are continuing to investigate this issue.
We’re pleased to share that work on the UKB-RAP is now complete, and researchers can dispense data as usual. Thank you for your patience while this work was carried out. We’ll be sharing more information soon about when new and updated data will be available on the UKB-RAP. Please keep an eye on our announcements page (https://community.ukbiobank.ac.uk/hc/en-gb/community/topics/14385414258077-Announcements#).
We are investigating an issue with job identity tokens.
Our cloud provider is investigating the root cause.
Job identity token functionality is operating normally.
The issue has been identified and a fix is being implemented.
This incident has been resolved.