Deskpro Outage History

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Deskpro had 19 outages in the last 2 years totaling 392h 19m of downtime — averaging 0.8 incidents per month.

There were 19 Deskpro outages since June 20, 2024 totaling 392h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.deskprostatus.com

Minor May 20, 2026

WhatsApp & Meta Social Channels – Agent Replies Not Sending

Detected by Pingoru
May 20, 2026, 12:03 PM UTC
Resolved
May 26, 2026, 09:07 AM UTC
Duration
5d 21h
Affected: Agent Interface
Timeline · 3 updates
  1. identified May 20, 2026, 12:03 PM UTC

    We are currently experiencing an issue affecting outbound messaging on WhatsApp and Meta social channels. Our team has identified the cause and a fix is in progress.

  2. monitoring May 22, 2026, 09:20 AM UTC

    A change has been implemented to restore agent replies on WhatsApp and Meta social channels. We are continuing to monitor the results.

  3. resolved May 26, 2026, 09:07 AM UTC

    The issue has now been resolved. Agent replies on WhatsApp and Meta social channels are sending as expected.

Read the full incident report →

Major May 7, 2026

Inbound Voice Calls Not Alerting Agents

Detected by Pingoru
May 07, 2026, 09:13 AM UTC
Resolved
May 07, 2026, 03:22 PM UTC
Duration
6h 8m
Affected: Agent Interface
Timeline · 3 updates
  1. investigating May 07, 2026, 09:13 AM UTC

    A subset of customers on Deskpro Cloud are experiencing issues with inbound calls not alerting agents. We are currently investigating this issue.

  2. monitoring May 07, 2026, 09:56 AM UTC

    We have identified the cause and applied a configuration fix to all affected customers. Inbound call alerting is now restored. We are monitoring to confirm full resolution.

  3. resolved May 07, 2026, 03:22 PM UTC

    Inbound call alerting has been restored for all affected customers.

Read the full incident report →

Minor April 23, 2026

Delayed email processing

Detected by Pingoru
Apr 23, 2026, 05:40 PM UTC
Resolved
Apr 23, 2026, 10:32 PM UTC
Duration
4h 52m
Affected: Incoming Email
Timeline · 3 updates
  1. investigating Apr 23, 2026, 05:40 PM UTC

    A subset of customers on Deskpro Cloud are experiencing delays for incoming emails. We are currently investigating this issue.

  2. monitoring Apr 23, 2026, 08:12 PM UTC

    A fix has been implemented and delayed messages will start being reprocessed.

  3. resolved Apr 23, 2026, 10:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 27, 2026

Degraded performance with search functionality

Detected by Pingoru
Mar 27, 2026, 12:38 PM UTC
Resolved
Mar 30, 2026, 10:49 AM UTC
Duration
2d 22h
Affected: Agent Interface
Timeline · 6 updates
  1. identified Mar 27, 2026, 12:38 PM UTC

    We're aware of reports of some customers seeing the warning message "search is behind indexing". We're currently investigating and adding additional resource to mitigate in the mean time.

  2. identified Mar 27, 2026, 03:32 PM UTC

    A large number of changes have accumulated that require indexing, causing our processor to fall behind. We've added additional resources to increase throughput and are actively processing the backlog.

  3. monitoring Mar 27, 2026, 03:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 27, 2026, 04:34 PM UTC

    Progress has been made working through the backlog. The additional resource is still up and we will continue to monitor progress.

  5. monitoring Mar 27, 2026, 05:15 PM UTC

    The backlog continues to reduce and we will continue to monitor over the weekend. A minority of accounts may continue to see the warning message as the final backlog gets processed.

  6. resolved Mar 30, 2026, 10:49 AM UTC

    After monitoring over the weekend, this incident has been resolved.

Read the full incident report →

Minor February 6, 2026

Service disruption

Detected by Pingoru
Feb 06, 2026, 01:54 PM UTC
Resolved
Feb 06, 2026, 03:50 PM UTC
Duration
1h 55m
Affected: Admin InterfaceAgent InterfaceUser Interface / PortalReports InterfaceBilling InterfaceAPIIncoming EmailOutgoing Email
Timeline · 4 updates
  1. investigating Feb 06, 2026, 01:54 PM UTC

    We are currently investigating an issue affecting access to our service. Some users may experience intermittent availability or slower response times. Our team is actively working to identify the cause and restore full service as quickly as possible.

  2. investigating Feb 06, 2026, 01:55 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 06, 2026, 03:14 PM UTC

    Usual service restored & monitoring situation.

  4. resolved Feb 06, 2026, 03:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 8, 2026

Gateway timeout

Detected by Pingoru
Jan 08, 2026, 08:52 AM UTC
Resolved
Jan 08, 2026, 09:54 AM UTC
Duration
1h 1m
Affected: Admin InterfaceAgent InterfaceUser Interface / PortalAPI
Timeline · 5 updates
  1. investigating Jan 08, 2026, 08:52 AM UTC

    We are currently investigating a gateway timeout issue affecting a subset of customers.

  2. investigating Jan 08, 2026, 08:58 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 08, 2026, 08:59 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Jan 08, 2026, 09:09 AM UTC

    We have identified the gateway timeout issue affected customers on a specific cloud region. Whilst we continue to investigate we can see sites have recovered and are monitoring the situation.

  5. resolved Jan 08, 2026, 09:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 10, 2025

Degraded Service

Detected by Pingoru
Dec 10, 2025, 08:39 AM UTC
Resolved
Dec 10, 2025, 11:10 AM UTC
Duration
2h 31m
Timeline · 3 updates
  1. monitoring Dec 10, 2025, 08:39 AM UTC

    We’ve identified an issue affecting service availability and are actively implementing a fix. Normal operation is expected to return soon, and we will provide updates as recovery progresses.

  2. monitoring Dec 10, 2025, 08:50 AM UTC

    Normal service has now been restored, and we are continuing to monitor.

  3. resolved Dec 10, 2025, 11:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 24, 2025

Degraded Agent Login

Detected by Pingoru
Nov 24, 2025, 11:50 AM UTC
Resolved
Nov 24, 2025, 08:25 PM UTC
Duration
8h 35m
Affected: Agent Interface
Timeline · 3 updates
  1. investigating Nov 24, 2025, 11:50 AM UTC

    We’re aware that some customers’ agents are unable to log in. Our team is actively investigating the issue. In the meantime, performing a hard refresh and clearing your browser cache may help resolve the problem.

  2. monitoring Nov 24, 2025, 04:27 PM UTC

    The earlier issues affecting agent logins have now been resolved. All services are operating normally, and we’re continuing to monitor to ensure stability.

  3. resolved Nov 24, 2025, 08:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Issues at Cloudflare are causing intermittent connectivity problems

Detected by Pingoru
Nov 18, 2025, 12:46 PM UTC
Resolved
Nov 18, 2025, 03:04 PM UTC
Duration
2h 17m
Affected: Admin InterfaceAgent InterfaceUser Interface / PortalReports InterfaceBilling InterfaceAPIIncoming Email
Timeline · 3 updates
  1. monitoring Nov 18, 2025, 12:46 PM UTC

    Cloudflare, a service provider used all over the world including by Deskpro, is having global network issues. This is causing intermittent issues accessing Deskpro and performing certain functions (e.g. downloading attachments), as well as APIs required by third-party services (e.g. telephony services, SMS, WhatsApp). Cloudflare is aware of the problem and service is recovering. You can follow along here: https://www.cloudflarestatus.com/

  2. monitoring Nov 18, 2025, 01:12 PM UTC

    Cloudflare report that they have identified the problem and that a fix is being implemented.

  3. resolved Nov 18, 2025, 03:04 PM UTC

    Cloudflare report that the issue has been resolved. Normal service should be fully restored. If you continue to experience any issues, please reach out to [email protected].

Read the full incident report →

Notice October 1, 2025

Degraded Outbound Voice Call Functionality

Detected by Pingoru
Oct 01, 2025, 10:00 AM UTC
Resolved
Oct 02, 2025, 05:44 PM UTC
Duration
1d 7h
Timeline · 3 updates
  1. investigating Oct 02, 2025, 08:59 AM UTC

    We are aware of an issue causing degraded performance with outbound voice calls, affecting some customers. Our team is currently investigating and working to resolve the problem.

  2. monitoring Oct 02, 2025, 03:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2025, 05:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 27, 2025

Degraded Service for Voice and WhatsApp Users

Detected by Pingoru
Jul 27, 2025, 05:54 PM UTC
Resolved
Jul 27, 2025, 11:01 PM UTC
Duration
5h 7m
Affected: Agent InterfaceBilling Interface
Timeline · 3 updates
  1. identified Jul 27, 2025, 05:54 PM UTC

    Some customers may experience issues with Voice and WhatsApp, and the Billing page may not load correctly. This stems from an ongoing problem with a third-party service we rely on. We've identified the cause and are actively monitoring the situation while also exploring potential workarounds to reduce impact. Updates will follow as we learn more.

  2. monitoring Jul 27, 2025, 09:08 PM UTC

    Service from the third-party provider is being restored. Error rates are dropping as systems come back online. The situation is currently stable, and we’re actively monitoring for any changes.

  3. resolved Jul 27, 2025, 11:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 8, 2025

Outbound Email Delays

Detected by Pingoru
Mar 08, 2025, 11:07 AM UTC
Resolved
Mar 10, 2025, 06:42 PM UTC
Duration
2d 7h
Affected: Outgoing Email
Timeline · 4 updates
  1. investigating Mar 08, 2025, 11:07 AM UTC

    Some users may be experiencing outbound email delays. External providers like Google Apps or O365 aren’t affected. Our team is investigating.

  2. identified Mar 08, 2025, 11:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 08, 2025, 12:30 PM UTC

    We're processing a backlog of messages and will continue to monitor the situation closely

  4. resolved Mar 10, 2025, 06:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 30, 2025

Cloud - Service Interruption

Detected by Pingoru
Jan 30, 2025, 03:11 PM UTC
Resolved
Jan 30, 2025, 07:01 PM UTC
Duration
3h 49m
Timeline · 3 updates
  1. investigating Jan 30, 2025, 03:11 PM UTC

    We are currently experiencing a service disruption. Our team is actively working to mitigate the issue and restore normal operations as quickly as possible.

  2. monitoring Jan 30, 2025, 03:41 PM UTC

    We have identified and resolved the issue that was disrupting service and are actively monitoring the situation.

  3. resolved Jan 30, 2025, 07:01 PM UTC

    A platform upgrade led to an unexpected load increase, causing a service interruption. We've scaled up resources.

Read the full incident report →

Minor January 16, 2025

Cloud Inbound Email Delays

Detected by Pingoru
Jan 16, 2025, 12:31 PM UTC
Resolved
Jan 16, 2025, 03:50 PM UTC
Duration
3h 19m
Affected: Incoming Email
Timeline · 3 updates
  1. investigating Jan 16, 2025, 12:31 PM UTC

    We are aware of some cloud customers experiencing delays in receiving emails in the EU region, and our team is investigating.

  2. monitoring Jan 16, 2025, 01:50 PM UTC

    Incoming email is now flowing as usual but some customers may still see some delays while we finish processing the backlog. We're monitoring closely.

  3. resolved Jan 16, 2025, 03:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 21, 2024

Cloud Outbound Email Delays

Detected by Pingoru
Nov 21, 2024, 06:27 PM UTC
Resolved
Nov 22, 2024, 08:54 AM UTC
Duration
14h 27m
Affected: Outgoing Email
Timeline · 5 updates
  1. investigating Nov 21, 2024, 06:27 PM UTC

    We are aware of some cloud customers experiencing delays in sending outbound emails, and our team is investigating.

  2. identified Nov 21, 2024, 07:46 PM UTC

    There is an issue with our email partner, Sendgrid. We are working with Sendgrid to resolve the problem. Customers using their own email accounts (e.g. Google, Office365, etc) are not affected by this.

  3. monitoring Nov 21, 2024, 08:31 PM UTC

    We've implemented a workaround to the issue at Sendgrid and outbound email has resumed flowing.

  4. monitoring Nov 21, 2024, 08:32 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 22, 2024, 08:54 AM UTC

    The issue at Sendgrid has been fully resolved.

Read the full incident report →

Notice October 30, 2024

On-Premise Customers - Voice & SMS

Detected by Pingoru
Oct 30, 2024, 06:00 PM UTC
Resolved
Oct 31, 2024, 11:32 AM UTC
Duration
17h 31m
Timeline · 3 updates
  1. investigating Oct 30, 2024, 07:51 PM UTC

    We are aware of an issue affecting some on-premise customers using voice and SMS functionality and our team is investigating.

  2. monitoring Oct 30, 2024, 07:59 PM UTC

    We have identified the issue. A fix is being deployed for those customers affected. We are monitoring the situation.

  3. resolved Oct 31, 2024, 11:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2024

Outbound email with O365 delays

Detected by Pingoru
Oct 01, 2024, 04:21 PM UTC
Resolved
Oct 02, 2024, 10:24 AM UTC
Duration
18h 2m
Affected: Outgoing Email
Timeline · 4 updates
  1. investigating Oct 01, 2024, 04:21 PM UTC

    We are aware of an issue affecting some customers using custom Office365 accounts to send outbound email and our team is investigating.

  2. identified Oct 01, 2024, 05:44 PM UTC

    We have identified the issue. A workaround is being deployed for those customers affected.

  3. monitoring Oct 01, 2024, 06:00 PM UTC

    A workaround for affected customers has been deployed. Backlogged emails are being processed now and is expected to complete within 15-20 minutes.

  4. resolved Oct 02, 2024, 10:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 10, 2024

We are investigating connectivity issues affecting some customers

Detected by Pingoru
Sep 10, 2024, 12:45 PM UTC
Resolved
Sep 10, 2024, 01:18 PM UTC
Duration
33m
Affected: Admin InterfaceAgent Interface
Timeline · 5 updates
  1. identified Sep 10, 2024, 01:02 PM UTC

    We are aware of some customers in the US1 region are experiencing issues using the agent interface.

  2. identified Sep 10, 2024, 01:02 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Sep 10, 2024, 01:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 10, 2024, 01:18 PM UTC

    This incident has been resolved.

  5. postmortem Sep 11, 2024, 08:27 AM UTC

    A core piece of infrastructure on our Cloud platform, the database, is being updated. Our team has been performing many tests on the new version over the last few weeks, all of which have been successful. Yesterday, at 09:00 BST, our team deployed a new read-only slave to a small subset of customers. This new slave began to fail at around 13:40 BST, causing a number of HTTP endpoints to fail. Our team removed the failing slave from the cluster at 14:01 BST to restore normal service. We are still investigating the nature of the failure on the slave to ensure it cannot happen again in the same way.

Read the full incident report →

Minor June 20, 2024

Intermittent issues with attachments

Detected by Pingoru
Jun 20, 2024, 07:52 AM UTC
Resolved
Jun 20, 2024, 11:22 AM UTC
Duration
3h 29m
Affected: Agent Interface
Timeline · 4 updates
  1. investigating Jun 20, 2024, 07:52 AM UTC

    We are currently investigating intermintent issues opening attachments.

  2. identified Jun 20, 2024, 08:12 AM UTC

    We have identified the issue as coming from an attachment authorisation service failing. Our engineers are working on a fix now and we expect normal service to resume shortly.

  3. monitoring Jun 20, 2024, 08:51 AM UTC

    We have deployed a fix to the faulty component. We are continuing to monitor. Please contact [email protected] if you continue to experience any issues.

  4. resolved Jun 20, 2024, 11:22 AM UTC

    This incident has been resolved.

Read the full incident report →