Deskpro incident

Degraded Outbound Voice Call Functionality

Notice Resolved View vendor source →

Deskpro experienced a notice incident on October 1, 2025, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 10:00 AM UTC
Resolved
Oct 02, 2025, 05:44 PM UTC
Duration
1d 7h
Detected by Pingoru
Oct 01, 2025, 10:00 AM UTC

Update timeline

  1. investigating Oct 02, 2025, 08:59 AM UTC

    We are aware of an issue causing degraded performance with outbound voice calls, affecting some customers. Our team is currently investigating and working to resolve the problem.

  2. monitoring Oct 02, 2025, 03:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2025, 05:44 PM UTC

    This incident has been resolved.