DeepL incident

Degraded performance - Document Translations EU

Minor Resolved View vendor source →
Started
Feb 24, 2026, 09:21 AM UTC
Resolved
Feb 24, 2026, 11:22 AM UTC
Duration
2h 1m
Detected by Pingoru
Feb 24, 2026, 09:21 AM UTC

Affected components

DeepL Pro - Document Translation (Document Translation Pro)

Update timeline

  1. identified Feb 24, 2026, 09:21 AM UTC

    Investigating: We are currently looking into reports of delayed document translations.

  2. investigating Feb 24, 2026, 09:47 AM UTC

    Document translation processing times have returned to normal. We are continuing to monitor the system and investigate the root cause of the earlier delays.

  3. resolved Feb 24, 2026, 11:22 AM UTC

    This incident is now resolved. Our investigation revealed that the latency spike affected only a few customers, and actual document translation speeds were unaffected. A full summary will be provided in a follow-up update.

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