Resolved after 2 hours 1 minute, affecting DeepL Pro - Document Translation (Document Translation Pro), on February 24, 2026.
This incident is now resolved. Our investigation revealed that the latency spike affected only a few customers, and actual document translation speeds were unaffected. A full summary will be provided in a follow-up update.
Affected components
Update timeline
- identified Feb 24, 2026, 09:21 AM UTC
Investigating: We are currently looking into reports of delayed document translations.
- investigating Feb 24, 2026, 09:47 AM UTC
Document translation processing times have returned to normal. We are continuing to monitor the system and investigate the root cause of the earlier delays.
- resolved Feb 24, 2026, 11:22 AM UTC
This incident is now resolved. Our investigation revealed that the latency spike affected only a few customers, and actual document translation speeds were unaffected. A full summary will be provided in a follow-up update.
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