Resolved after 1 day 7 hours, affecting DeepL Pro - Glossaries (Glossaries Pro) and Accounts & Login (Accounts & Login), on January 5, 2026.
The issue has been resolved and affected components are now operating normally. Thank you for your patience while we worked to restore service.
Affected components
Update timeline
- identified Jan 05, 2026, 08:40 AM UTC
We are working on making the service fully functional.
- investigating Jan 05, 2026, 09:30 AM UTC
We are implementing the fix for the services.
- investigating Jan 05, 2026, 05:38 PM UTC
We are having issues on gloassries and new Subscriptions. We are working on the fix.
- investigating Jan 06, 2026, 10:08 AM UTC
We are actively working on the fix.
- investigating Jan 06, 2026, 11:24 AM UTC
We’re continuing to investigate the issue impacting part of our service. We have applied a minor fix which resolves issues affecting translations not requiring glossaries. Our engineers are working to restore full functionality as quickly as possible. We’ll provide another update once we have...
- investigating Jan 06, 2026, 12:57 PM UTC
The service is still being restored, but steps have already been taken to stabilise it. Currently, changes to subscriptions are not being processed.
- resolved Jan 06, 2026, 04:14 PM UTC
The issue has been resolved and affected components are now operating normally. Thank you for your patience while we worked to restore service.
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