DeepL incident

Glossaries and Subscriptions are temporarily down

Major Resolved View vendor source →

DeepL experienced a major incident on January 5, 2026 affecting DeepL Pro - Glossaries (Glossaries Pro) and Accounts & Login (Accounts & Login), lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 08:40 AM UTC
Resolved
Jan 06, 2026, 04:14 PM UTC
Duration
1d 7h
Detected by Pingoru
Jan 05, 2026, 08:40 AM UTC

Affected components

DeepL Pro - Glossaries (Glossaries Pro)Accounts & Login (Accounts & Login)

Update timeline

  1. identified Jan 05, 2026, 08:40 AM UTC

    We are working on making the service fully functional.

  2. investigating Jan 05, 2026, 09:30 AM UTC

    We are implementing the fix for the services.

  3. investigating Jan 05, 2026, 05:38 PM UTC

    We are having issues on gloassries and new Subscriptions. We are working on the fix.

  4. investigating Jan 06, 2026, 10:08 AM UTC

    We are actively working on the fix.

  5. investigating Jan 06, 2026, 11:24 AM UTC

    We’re continuing to investigate the issue impacting part of our service. We have applied a minor fix which resolves issues affecting translations not requiring glossaries. Our engineers are working to restore full functionality as quickly as possible. We’ll provide another update once we have...

  6. investigating Jan 06, 2026, 12:57 PM UTC

    The service is still being restored, but steps have already been taken to stabilise it. Currently, changes to subscriptions are not being processed.

  7. resolved Jan 06, 2026, 04:14 PM UTC

    The issue has been resolved and affected components are now operating normally. Thank you for your patience while we worked to restore service.