Resolved after 2 hours 16 minutes, affecting Platform (Accounts & Login), on June 12, 2026.
The issue has been fixed and license allocation is operating normally again. The backlog of pending license changes has been fully processed, and new license changes (purchases, seat assignments) are now applied without delay. We apologize for any inconvenience caused.
Affected components
Update timeline
- identified Jun 12, 2026, 05:10 AM UTC
We’re currently experiencing degraded performance in our license management system, leading to a delayed allocation of licenses to user accounts. Our team is investigating the cause and working to restore full speed and functionality.
- investigating Jun 12, 2026, 06:38 AM UTC
We have identified the cause of the delayed license allocation and are working on a fix. License changes (such as newly purchased or reassigned licenses) are still being applied with a delay. Translation services are not affected. We will provide a further update as processing returns to normal.
- resolved Jun 12, 2026, 07:27 AM UTC
The issue has been fixed and license allocation is operating normally again. The backlog of pending license changes has been fully processed, and new license changes (purchases, seat assignments) are now applied without delay. We apologize for any inconvenience caused.
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