DeepL incident

Elevated Error Rates on Select Services

Minor Resolved View vendor source →

DeepL experienced a minor incident on May 17, 2026 affecting DeepL Pro - Document Translation (Document Translation Pro) and Accounts & Login (Accounts & Login), lasting 3h. The incident has been resolved; the full update timeline is below.

Started
May 17, 2026, 04:49 PM UTC
Resolved
May 17, 2026, 07:50 PM UTC
Duration
3h
Detected by Pingoru
May 17, 2026, 04:49 PM UTC

Affected components

DeepL Pro - Document Translation (Document Translation Pro)Accounts & Login (Accounts & Login)

Update timeline

  1. investigating May 17, 2026, 04:49 PM UTC

    We are currently observing elevated error rates affecting a small percentage of the following: • Login and account management requests • Document translation submissions and retrievals • Enterprise SSO (SCIM) provisioning Our infrastructure team is actively investigating...

  2. investigating May 17, 2026, 05:11 PM UTC

    We are seeing improvements across the affected services. We are continuing to monitor the situation to confirm full resolution.

  3. investigating May 17, 2026, 06:03 PM UTC

    While we are seeing signs of recovery, error rates remain elevated. Our teams are continuing to investigate and resolve the underlying issue.

  4. resolved May 17, 2026, 07:50 PM UTC

    This incident has been resolved. All services are stable and error rates have returned to pre-incident levels.