Resolved after 3 hours, affecting Products (DeepL Pro - Document Translation) and Platform (Accounts & Login), on May 17, 2026.
This incident has been resolved. All services are stable and error rates have returned to pre-incident levels.
Affected components
Update timeline
- investigating May 17, 2026, 04:49 PM UTC
We are currently observing elevated error rates affecting a small percentage of the following: • Login and account management requests• Document translation submissions and retrievals• Enterprise SSO (SCIM) provisioning Our infrastructure team is actively investigating and addressing the underlying cause.
- investigating May 17, 2026, 05:11 PM UTC
We are seeing improvements across the affected services. We are continuing to monitor the situation to confirm full resolution.
- investigating May 17, 2026, 06:03 PM UTC
While we are seeing signs of recovery, error rates remain elevated. Our teams are continuing to investigate and resolve the underlying issue.
- resolved May 17, 2026, 07:50 PM UTC
This incident has been resolved. All services are stable and error rates have returned to pre-incident levels.
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