Datto incident
Datto Endpoint Backup for PC - Cloud Siris 299242 - Degraded Cloud Operations
Datto experienced a minor incident on September 16, 2026 affecting Backup and Verification and 1 more component, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 07:39 PM UTC
We are aware of a problem where Datto Endpoint Backup for PC users paired to Cloud Device 299242 can experience degraded backup and recovery performance. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Sep 16, 2026, 11:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2026, 02:56 PM UTC
This incident has been resolved.