DataRobot Outage History
DataRobot is up right nowPingoru has recorded 71 incidents for DataRobot: 44 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 15 of 720 (2%) |
| May 2026 | 4 | 86 of 744 (12%) |
| June 2026 | 0 | 58 of 720 (8%) |
| July 2026 | 2 | 2 of 744 (0%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 520 (0%) |
Incidents, newest first
Minor August 18, 2026 Codespace Session Validation Failure in Generative AI Playground 2h 24m Website, Website, Website, API and 26 more
Started Aug 18, 2026, 12:20 PM UTC· resolved Aug 18, 2026, 02:44 PM UTC
- identified Aug 18, 2026, 12:20 PM UTC
Codespace session in the Generative AI Playground fails due to a validation error. Engineering is working on creating a fix.
- identified Aug 18, 2026, 01:56 PM UTC
Engineering has implemented a fix and is currently working on deploying it across the Production clusters.
- resolved Aug 18, 2026, 02:44 PM UTC
The fix is now deployed to all the Prod environments and Generative AI Playground is now working as expected.
Minor July 24, 2026 Issues with Vector Database Creation 1h 10m Generative AI VDB Builder, Generative AI VDB Builder, Generative AI VDB Builder
Started Jul 24, 2026, 05:32 PM UTC· resolved Jul 24, 2026, 06:42 PM UTC
- investigating Jul 24, 2026, 05:32 PM UTC
The DataRobot Engineering team observed issues while creating a DataRobot hosted Vector Database. Currently, this is affecting all the DataRobot MTS environments and engineering is investigating the root cause.
- monitoring Jul 24, 2026, 05:44 PM UTC
Engineering team has applied the fix and Vector Database creation is operational now. The team is monitoring the situation.
- resolved Jul 24, 2026, 06:42 PM UTC
Engineering team observed that the Vector Database creation is operational across all DataRobot MTS environments. The incident is Resolved.
Minor July 2, 2026 Issues with prediction requests against custom model deployments 34m Website, API, Predictions, AutoML and 5 more
Started Jul 02, 2026, 01:03 PM UTC· resolved Jul 02, 2026, 01:37 PM UTC
- investigating Jul 02, 2026, 01:03 PM UTC
We are investigating issues in MTSaaS within EU region impacting prediction requests against Custom Models deployments.
- identified Jul 02, 2026, 01:20 PM UTC
The team root caused the issue causing HTTP 403 responses for Custom Model deployments in EU region. Mitigations were applied and the team is verifying the fix stabilized the service.
- resolved Jul 02, 2026, 01:37 PM UTC
The issue is contained and the team has verified that predictions against Custom Models in all MTSaaS environments are healthy.
Minor May 29, 2026 Batch Jobs queued up in US MTS 5d Website, API, Predictions, AutoML and 7 more
Started May 29, 2026, 08:37 AM UTC· resolved Jun 03, 2026, 09:29 AM UTC
- identified May 29, 2026, 08:37 AM UTC
Batch jobs that are currently in the queue are completed successfully; however, their completion status is not being updated correctly. As a temporary workaround, we are manually marking these jobs as completed while we work on implementing a solution.
- identified May 29, 2026, 10:22 AM UTC
The affected jobs have been resolved and the issue is mitigated. Engineering is actively working on a permanent fix and testing is currently underway
- monitoring May 29, 2026, 02:38 PM UTC
The remediation script has been deployed and Engineering is actively monitoring the situation. Batch jobs may take longer than usual to show as completed until a permanent fix is rolled out in the next production deployment.
- monitoring May 29, 2026, 03:20 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 03, 2026, 09:29 AM UTC
A fix has been deployed to production and the issue is now resolved. All systems are operating normally.
Minor May 28, 2026 Delay in Feature Drift Statistics Processing 1h 17m MLOps
Started May 28, 2026, 08:30 AM UTC· resolved May 28, 2026, 09:47 AM UTC
- identified May 28, 2026, 09:09 AM UTC
Feature drift statistics are currently experiencing a processing delay of approximately 1 hour. No data has been lost, and all metrics will reflect accurate values once processing catches up. Our team is actively working to resolve this.
- resolved May 28, 2026, 09:47 AM UTC
Feature drift statistics processing has been restored to normal. All metrics are now up to date. No data was lost.
Minor May 26, 2026 Customers Experiencing Errors with New Custom Model Creation. 1h 9m API, AutoML, AI Catalog and Data Ingest
Started May 26, 2026, 05:09 AM UTC· resolved May 26, 2026, 06:18 AM UTC
- investigating May 26, 2026, 05:09 AM UTC
We are experiencing a service interruption with Custom Models functionality in US SAAS environment. Predictions to existing deployments are working fine, but users cannot create new custom models. Engineering is investigating the issue and will provide updates as we make further progress.
- monitoring May 26, 2026, 06:01 AM UTC
Engineering has applied a fix in the US SAAS environment which resolved the issue. At the time of issue, some users might have experienced issues with Custom Apps, Data upload and custom model creation. The issue is contained.
- monitoring May 26, 2026, 06:04 AM UTC
We are continuing to monitor for any further issues.
- resolved May 26, 2026, 06:18 AM UTC
Custom Models, Custom Applications & Data upload services are back to Operational state in US SAAS Environment. Issue is Resolved.
Minor May 8, 2026 Widespread intermittent service issues for new workloads in US Production 20h 5m AI Apps, MLOps, Notebooks
Started May 08, 2026, 12:15 AM UTC· resolved May 08, 2026, 08:21 PM UTC
- monitoring May 08, 2026, 03:53 AM UTC
We are currently experiencing intermittent service issues in US Production, which are primarily affecting the launch of new workloads for Notebooks, Custom models, and Custom Applications. This issue does not impact existing workloads. This disruption is strongly correlated with an ongoing AWS Availability Zone outage (https://health.aws.amazon.com/health/status), causing resource allocation failures. The team is actively monitoring the situation and tracking updates from AWS.
- identified May 08, 2026, 05:47 AM UTC
We are currently experiencing intermittent service issues in US Production, which are primarily affecting the launch of new workloads for Custom models, and Custom Applications. This issue does not impact existing workloads. This disruption is strongly correlated with an ongoing AWS Availability Zone outage (https://health.aws.amazon.com/health/status), causing resource allocation failures. The team is actively monitoring the situation and tracking updates from AWS.
- identified May 08, 2026, 06:13 AM UTC
We are continuing to experience issues launching new workloads for Custom Models and Custom Applications in US Production. This is connected to an ongoing AWS outage. Our team is exploring multiple mitigation options.
- monitoring May 08, 2026, 01:40 PM UTC
Engineering resolved the underlying issue with workload scheduling and is monitoring the cluster.
- resolved May 08, 2026, 08:21 PM UTC
Engineering confirmed the issue is resolved and all services are restored.
Minor April 10, 2026 Delay in processing actual messages 36m MLOps
Started Apr 10, 2026, 10:24 AM UTC· resolved Apr 10, 2026, 11:01 AM UTC
- monitoring Apr 10, 2026, 10:24 AM UTC
Processing actual messages on JP MTS is delayed due to autoscaling malfunction. Engineering scaled up the deployment to alleviate the issue. Root cause mitigation in progress
- resolved Apr 10, 2026, 11:01 AM UTC
Engineering has applied the required infrastructure configuration changes. The service is operating normally and no further user impact is observed. Engineering will continue monitoring cluster health to ensure stability. The incident is now marked as Contained.
Major April 9, 2026 Elevated Errors on Managed AI Cloud 15h 7m AI Apps, Notebooks
Started Apr 09, 2026, 09:56 PM UTC· resolved Apr 10, 2026, 01:04 PM UTC
- investigating Apr 09, 2026, 09:56 PM UTC
We're experiencing an elevated level of errors and are currently looking into the issue.
- monitoring Apr 09, 2026, 10:56 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 10, 2026, 11:31 AM UTC
Engineering has applied changes to mitigate the elevated error rates. Services are now operating normally. We are continuing to monitor the system while investigating the cause of the issue.
- resolved Apr 10, 2026, 01:04 PM UTC
Engineering has implemented the required fixes to resolve the elevated error rates. Services are now operating normally, and no further user impact has been observed. The team will continue to monitor the system to ensure stability. The incident is now considered contained.
Minor March 30, 2026 Degraded Performance on DataRobot MTS due to Quay outage 12h 10m Website, Website, Website, API and 26 more
Started Mar 30, 2026, 08:43 PM UTC· resolved Mar 31, 2026, 08:53 AM UTC
- identified Mar 30, 2026, 08:43 PM UTC
Our engineering team has found the the Quay outage currently happening is causing degraded performance across the DataRobot platform. Engineering is currently monitoring the situation.
- identified Mar 30, 2026, 08:44 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 31, 2026, 08:53 AM UTC
Quay.io functionality has been restored and DataRobot environments are fully stabilized.
Minor March 13, 2026 Performance Degradation on Managed AI Cloud 54m API
Started Mar 13, 2026, 05:49 PM UTC· resolved Mar 13, 2026, 06:43 PM UTC
- investigating Mar 13, 2026, 05:49 PM UTC
We are experiencing performance degradation on Managed AI Cloud.
- monitoring Mar 13, 2026, 06:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2026, 06:43 PM UTC
This incident has been resolved.
Minor March 11, 2026 Intermittent UI disruptions on Managed AI Cloud 5d 22h Website, API
Started Mar 11, 2026, 08:05 PM UTC· resolved Mar 17, 2026, 06:32 PM UTC
- investigating Mar 11, 2026, 08:05 PM UTC
We are currently investigating this issue.
- monitoring Mar 11, 2026, 08:22 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 17, 2026, 06:31 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 17, 2026, 06:32 PM UTC
This incident has been resolved.
Major March 11, 2026 Network issue related to Kubernetes in US cluster 2h 5m Predictions, MLOps, Pipeline
Started Mar 11, 2026, 02:36 PM UTC· resolved Mar 11, 2026, 04:41 PM UTC
- investigating Mar 11, 2026, 02:36 PM UTC
DataRobot is experiencing network issue related to Kubernetes in US Cluster. This will have impact on model deployment and predictions. Engineering is investigating the root cause.
- identified Mar 11, 2026, 03:06 PM UTC
Engineering has identified the root cause of the problem and a mitigation is put in place.
- monitoring Mar 11, 2026, 03:19 PM UTC
The mitigation implemented by Engineering has improved the network issue. The team is continuing to monitor the environment to ensure full recovery.
- resolved Mar 11, 2026, 04:41 PM UTC
The mitigation implemented by Engineering has resolved the Kubernetes network issue, and the incident is now contained.
Minor February 18, 2026 Degraded Performance on the DataRobot MTS due to Quay outage 15m Website, Website, Website, API and 26 more
Started Feb 18, 2026, 09:04 PM UTC· resolved Feb 18, 2026, 09:19 PM UTC
- investigating Feb 18, 2026, 09:04 PM UTC
Our engineering team has found the the Quay outage currently happening is causing degraded performance across the DataRobot platform.
- resolved Feb 18, 2026, 09:19 PM UTC
This incident is now resolved.
Major February 17, 2026 LLM blueprints deployments cannot be created 7m Generative AI LLM Playground
Started Feb 17, 2026, 03:48 PM UTC· resolved Feb 17, 2026, 03:55 PM UTC
- identified Feb 17, 2026, 03:48 PM UTC
LLM blueprints deployments can not be created in JP MTS environment. Engineering is rolling back JP cluster to previous version to mitigate the issue.
- resolved Feb 17, 2026, 03:55 PM UTC
Rollback of the JP cluster to the previous version is complete and the problem has been mitigated.
Minor February 16, 2026 Agent Application Template Impacted After Moderations Library Upgrade. 1h 13m AI Apps, AI Apps, AI Apps
Started Feb 16, 2026, 11:35 AM UTC· resolved Feb 16, 2026, 12:49 PM UTC
- identified Feb 16, 2026, 11:35 AM UTC
Agent application template is affected with the recent moderations library upgrade, fix is identified and mitigation is in progress.
- resolved Feb 16, 2026, 12:49 PM UTC
New version of Agentic application template is released, the issue is resolved
Minor February 13, 2026 Degraded Performance on the DataRobot US MTS 52m API, AI Catalog and Data Ingest
Started Feb 13, 2026, 08:39 PM UTC· resolved Feb 13, 2026, 09:31 PM UTC
- investigating Feb 13, 2026, 08:39 PM UTC
We are observing issues on DataRobot US MTS environment. Users may experience degraded performance using APIs and data ingest services. The engineering team is currently investigating the root cause.
- resolved Feb 13, 2026, 09:31 PM UTC
The incident has now been resolved. All services are now operational.
Critical January 8, 2026 Problem connecting to DataRobot due to client browser caching 13d 20h Website, Website, Website
Started Jan 08, 2026, 06:15 PM UTC· resolved Jan 22, 2026, 02:19 PM UTC
- monitoring Jan 08, 2026, 06:15 PM UTC
Some customers have reported issue connecting to DataRobot. Please do a hard refresh of your browser by clearing the cache and this should fix the problem. As always let us know if it continue to have issue connecting to DataRobot after clearing the cache.
- monitoring Jan 08, 2026, 06:16 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 22, 2026, 02:19 PM UTC
This incident has been resolved.
Major December 17, 2025 Degraded Platform Performance Due to Docker Hub Outage –
Started Dec 17, 2025, 05:00 PM UTC· resolved Dec 17, 2025, 05:00 PM UTC
- monitoring Dec 17, 2025, 05:00 PM UTC
Dec 17, 17:00 UTC Resolved - Between 16:50 UTC and 17:09 UTC, one of external providers(DockerHub) had an outage that might have caused temporary delays in starting platform workloads. The issue has been resolved and normal operations have resumed. Engineering is continuing to monitor the system.
Minor December 9, 2025 DataRobot LLM Gateway OpenAI models. Planned Maintenance 19d 21h
Started Dec 09, 2025, 01:31 PM UTC· resolved Dec 29, 2025, 11:00 AM UTC
- monitoring Dec 29, 2025, 11:00 AM UTC
Dec 29, 11:00 UTC Completed - The scheduled maintenance has been completed. Dec 29, 09:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 9, 13:31 UTC Scheduled - DataRobot is performing an infra maintenance on app.datarobot.com, app.eu.datarobot.com and app.jp.datarobot.com. During this time, some users might experience intermittent interruptions with DataRobot LLM Gateway OpenAI models. Please reach out to [email protected] if you have any questions.
Major November 26, 2025 Some Users Facing Issues In Accessing Notebooks/Codespaces in US/EU/JP MTS. 1d 1h Notebooks, Notebooks
Started Nov 26, 2025, 07:17 AM UTC· resolved Nov 27, 2025, 08:26 AM UTC
- investigating Nov 26, 2025, 07:17 AM UTC
Some Users with GenAI licensing are facing issues in accessing Notebooks/Codespaces. Engineering team is checking into it.
- identified Nov 26, 2025, 10:30 AM UTC
Engineering team has identified the issue and hotfix is being applied to all MTS envs
- identified Nov 26, 2025, 01:28 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 26, 2025, 01:30 PM UTC
Engineering team has verified that the fix has been applied to JP MTS production environment and Non GenAI users are now able to access notebooks in JP cluster. We are now applying the hotfix to US and EU clusters.
- identified Nov 26, 2025, 02:04 PM UTC
Engineering team has verified that the fix has been applied to JP MTS production environment and Non GenAI users are now able to access notebooks in JP cluster. We are now applying the hotfix to US and EU clusters. The mitigation for Self Managed and STS deployments is in progress.
- identified Nov 26, 2025, 07:26 PM UTC
Our team has deployed a fix for the issue. All the MTS environments are currently operational.
- resolved Nov 27, 2025, 08:26 AM UTC
This incident has been resolved.
Major November 20, 2025 Some Users Are Unable To Login Into US,EU & JP MTS clusters. 30m Website, Website, Website
Started Nov 20, 2025, 06:52 AM UTC· resolved Nov 20, 2025, 07:23 AM UTC
- investigating Nov 20, 2025, 06:52 AM UTC
Engineering is investigating reports of some users not being able to login in US,EU & JP MTS clusters. Please contact [email protected] if you have any questions.
- resolved Nov 20, 2025, 07:23 AM UTC
The issue is fixed. Access to the US, EU, and JP clusters is restored.
Minor November 7, 2025 The AutoML experiment creation workflow and visibility of certain tabs impacted in MTS environments 4h 35m Website, Website, Website, AutoML and 2 more
Started Nov 07, 2025, 07:14 AM UTC· resolved Nov 07, 2025, 11:50 AM UTC
- investigating Nov 07, 2025, 07:14 AM UTC
The AutoML experiment creation workflow and the visibility of certain tabs in both the Classic and NextGen UIs are currently impacted for the customers with GenAI license. Engineering is actively investigating the issue.
- resolved Nov 07, 2025, 11:50 AM UTC
The issue has been resolved.
Minor November 6, 2025 Notebooks are timing out occasionally on US Production. 23h 59m Notebooks
Started Nov 06, 2025, 12:38 PM UTC· resolved Nov 07, 2025, 12:37 PM UTC
- investigating Nov 06, 2025, 12:38 PM UTC
Notebooks are timing out occasionally on US Production, engineering team is investigating the issue.
- monitoring Nov 06, 2025, 01:02 PM UTC
The issue of Notebooks timing out is not reproducible on US Prod. Engineering is monitoring the service and investigating the root cause.
- resolved Nov 07, 2025, 12:37 PM UTC
The Engineering team hasn't observed any new occurrences during monitoring. All services remain fully operational.
Minor November 4, 2025 Data Connectors Hanging on Creation 35m AI Catalog and Data Ingest, AI Catalog and Data Ingest, AI Catalog and Data Ingest
Started Nov 04, 2025, 01:57 PM UTC· resolved Nov 04, 2025, 02:32 PM UTC
- investigating Nov 04, 2025, 01:57 PM UTC
Users in MTS Production are not able to create new Data Connections, the process times out and Data Connection cannot be saved. The issue was reported for Snowflake connection, however other connections may be affected too. The Engineering team is actively investigating the issue.
- resolved Nov 04, 2025, 02:32 PM UTC
The Engineering team has successfully resolved the connection and processing timeouts affecting data operations in MTS Production. Services are now running stable.