DataRobot Outage History
DataRobot is up right nowPingoru has recorded 71 incidents for DataRobot: 44 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 15 of 720 (2%) |
| May 2026 | 4 | 86 of 744 (12%) |
| June 2026 | 0 | 58 of 720 (8%) |
| July 2026 | 2 | 2 of 744 (0%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 586 (0%) |
Incidents, newest first
Minor October 22, 2025 Temporary Access Issue for Org Admins to Custom Applications 1h 24m AI Apps, AI Apps, AI Apps
Started Oct 22, 2025, 01:16 PM UTC· resolved Oct 22, 2025, 02:40 PM UTC
- identified Oct 22, 2025, 01:16 PM UTC
After the recent permission update, Org Admins temporarily lost access to Custom Applications. A fix is being deployed and should be completed within 6 hours.
- identified Oct 22, 2025, 02:40 PM UTC
The hotfix has been applied and access for Org Admins to Custom Applications has been restored.
- resolved Oct 22, 2025, 02:40 PM UTC
This incident has been resolved.
Minor October 20, 2025 AWS services outage affects STS and MTS DataRobot environments 12h 22m Website, Website, API, API and 12 more
Started Oct 20, 2025, 09:49 AM UTC· resolved Oct 20, 2025, 10:11 PM UTC
- investigating Oct 20, 2025, 09:49 AM UTC
Due to on-going AWS outage in us-east-1 region overall functionality of MTS and STS is affected. Users will experience degraded performance and intermittent connectivity issues. Engineering team is in contact with AWS team to find a resolution.
- investigating Oct 20, 2025, 10:01 AM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 10:02 AM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 10:03 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 20, 2025, 10:03 AM UTC
Overall functionality of DataRobot is recovering. Engineering team is actively monitoring the services to ensure continued stability.
- monitoring Oct 20, 2025, 01:57 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 10:11 PM UTC
This incident has been resolved. AWS is reporting systems as operational. Engineering will continue to monitor the situation.
Minor October 1, 2025 UI Issue Affecting Model Visibility and Project Management 8h 24m AutoML, AutoML, AutoML
Started Oct 01, 2025, 09:40 AM UTC· resolved Oct 01, 2025, 06:04 PM UTC
- identified Oct 01, 2025, 09:40 AM UTC
We’ve identified an issue causing limited access to Projects in Classic UI for customers with GenAI Builder seat license assigned. The Engineering team is working on a fix.
- identified Oct 01, 2025, 01:14 PM UTC
The Engineering team has released and validated the fix on JP AI Cloud. Deployment to EU and US AI Clouds is in progress.
- identified Oct 01, 2025, 02:58 PM UTC
The Engineering team has released and validated the fix on EU AI Cloud. Deployment to US AI Cloud is in progress.
- resolved Oct 01, 2025, 06:04 PM UTC
Engineering team has applied the fix to address UI issue affecting Model Visibility and Project Management. This problem has now been resolved.
Minor September 25, 2025 Issue With DockerHub Services Impacting MTS & STS DataRobot Clusters. 37m API, API, API, API and 8 more
Started Sep 25, 2025, 01:19 AM UTC· resolved Sep 25, 2025, 01:56 AM UTC
- identified Sep 25, 2025, 01:19 AM UTC
At 23:09 UTC / 4:09 PM PST, an unexpected outage from DockerHub triggered internal alerts. The engineering team is currently assessing potential impact across environments. We will share further details and mitigation steps as soon as our investigation progresses.
- monitoring Sep 25, 2025, 01:35 AM UTC
As of 01:09 UTC (Sept 25)/ 06:09 PM PST, systems have started recovering from the DockerHub outage. DataRobot internal services are back to normal. The engineering team will continue to monitor closely.
- resolved Sep 25, 2025, 01:56 AM UTC
Issue is resolved and DataRobot MTS & STS services are back to normal.
Major September 9, 2025 Users in APAC region are experiencing network issues when accessing application endpoints in US MTS 1d 12h Website
Started Sep 09, 2025, 05:39 AM UTC· resolved Sep 10, 2025, 06:03 PM UTC
- investigating Sep 09, 2025, 05:39 AM UTC
We've identified that some users in Japan are experiencing an intermittent login issue when trying to access the US MTS. The engineering team is currently investigating.
- investigating Sep 09, 2025, 11:26 AM UTC
Users in APAC are experiencing network issues when accessing application endpoints in US MTS. Engineering is investigating potential ISP-related networking issues in APAC region. Affected customers are encouraged to try using a different network and/or browsers to mitigate the issue.
- monitoring Sep 09, 2025, 02:02 PM UTC
Users can now access US MTS cluster from APAC region and issue recovered. The engineering team will continue monitoring this issue.
- monitoring Sep 09, 2025, 06:14 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 10, 2025, 06:03 PM UTC
This incident has been resolved.
Major September 2, 2025 Serverless Prediction Servers are impacted when an a new deployment is created or an existing deployment is modified. 2h 30m Prediction, MLOps
Started Sep 02, 2025, 03:37 PM UTC· resolved Sep 02, 2025, 06:07 PM UTC
- investigating Sep 02, 2025, 03:37 PM UTC
We've identified an issue impacting serverless deployments when a new deployment is created or an existing deployment is modified, in Japan cluster. Prediction against existing deployments deployed to serveless prediction server that are not modified are not impacted. Engineering currently working on a fix to address the issue.
- resolved Sep 02, 2025, 06:07 PM UTC
Engineering has applied the fix to mitigate the issue impacting serverless deployments when a new deployment is created or an existing deployment is modified. The problem has now been contained.
Notice July 29, 2025 Some of the customers are not receiving scheduled deployment reports. 10h 17m MLOps, MLOps, MLOps
Started Jul 29, 2025, 11:51 AM UTC· resolved Jul 29, 2025, 10:09 PM UTC
- investigating Jul 29, 2025, 11:51 AM UTC
Some of the customers are not receiving scheduled deployment reports. The data can still be observed in the application UI. The engineering is actively working on restoring the functionality. Please check the below-mentioned link for docs for generating report: https://docs.datarobot.com/en/docs/mlops/governance/deploy-reports.html#generate-a-deployment-report
- identified Jul 29, 2025, 02:32 PM UTC
Engineering has identified the root cause and prepared a fix. The team has now started deploying the fix to MTS production.
- resolved Jul 29, 2025, 10:09 PM UTC
This incident has been resolved.
Critical July 7, 2025 Interface is down for all customer. 38m Website, API, Predictions, AutoML and 7 more
Started Jul 07, 2025, 03:42 PM UTC· resolved Jul 07, 2025, 04:20 PM UTC
- identified Jul 07, 2025, 03:42 PM UTC
Starting 11:05 EST today, Interface is down for all customers in the US Prod due to internal error. Engineering has identified the problem and is in the process of applying the fix.
- monitoring Jul 07, 2025, 04:12 PM UTC
The fix has been applied successfully and the interface has been restored. Engineering is currently monitoring the system.
- resolved Jul 07, 2025, 04:20 PM UTC
The fix has resolved the interface failure issue. DataRobot App in US Prod is fully functioning as normal.
Notice June 12, 2025 DataRobot Experiencing Stability Issues 5h 3m
Started Jun 12, 2025, 08:27 PM UTC· resolved Jun 13, 2025, 01:30 AM UTC
- identified Jun 12, 2025, 08:27 PM UTC
External cloud providers are experiencing outages which is impacting the DataRobot platform and services.
- monitoring Jun 12, 2025, 08:35 PM UTC
Our engineering team will continue to monitor the outages reported by external cloud providers.
- resolved Jun 13, 2025, 02:37 AM UTC
Our engineering team confirmed that the outage with our external cloud provider has been resolved. We have been monitoring our functionalities and no specific functionality was affected.
Notice June 12, 2025 Managed EU AI Cloud Degraded Performance 30m
Started Jun 12, 2025, 07:00 AM UTC· resolved Jun 12, 2025, 07:30 AM UTC
- resolved Jun 12, 2025, 12:23 PM UTC
Managed EU AI Cloud had a degraded performance during 7:00 - 7:30 AM UTC. Some users could experience intermittent connection interruptions. Please reach out to [email protected] if you have any questions.
Notice June 3, 2025 Deployment drift and accuracy charts are broken 1d 3h
Started Jun 03, 2025, 09:43 AM UTC· resolved Jun 04, 2025, 01:13 PM UTC
- investigating Jun 03, 2025, 09:43 AM UTC
Root cause is identified and team is working on the fix
- identified Jun 03, 2025, 01:16 PM UTC
Team is working on implementing the fix
- resolved Jun 04, 2025, 01:13 PM UTC
Issue is now resolved and the drift charts are working as expected
Minor May 28, 2025 Codespaces are not starting 11m Website, API
Started May 28, 2025, 11:30 AM UTC· resolved May 28, 2025, 11:41 AM UTC
- identified May 28, 2025, 11:30 AM UTC
Codespaces are not starting on EU MTS because of internal connection issues. The Engineering team is working on the fix.
- resolved May 28, 2025, 11:41 AM UTC
The Engineering team has applied the fix and the issue has been resolved.
Minor May 12, 2025 Notebooks sessions getting terminated. 14h 58m Notebooks, Notebooks
Started May 12, 2025, 08:25 PM UTC· resolved May 13, 2025, 11:24 AM UTC
- investigating May 12, 2025, 08:25 PM UTC
Subset of running notebooks sessions getting terminated in all environments (US/EU/JP). Multiple customers are impacted. Engineering team investigating the root cause.
- monitoring May 12, 2025, 10:24 PM UTC
Engineering has found the potential root cause and applied a fix. Engineering is now monitoring impacted services.
- resolved May 13, 2025, 11:24 AM UTC
Engineering has successfully applied the fix, and all notebooks are now running as expected across all MTS environments.
Minor April 28, 2025 Creation of new trial users is occasionally failing 59m Website, Website, Website
Started Apr 28, 2025, 11:35 AM UTC· resolved Apr 28, 2025, 12:35 PM UTC
- identified Apr 28, 2025, 11:35 AM UTC
The Engineering team has identified the root cause and is woking on a fix.
- identified Apr 28, 2025, 12:14 PM UTC
The Engineering team has applied the fix to Japan MTS and the Trial user creation has been restored in that cluster. The team is now proceeding to apply the fix to US and EU MTS.
- resolved Apr 28, 2025, 12:35 PM UTC
The Engineering team has applied the fix to US and EU MTS and the Trial user creation has been restored across all MTS environments.
Minor April 25, 2025 Users with language settings other than English in profile unable to launch or access AI apps on MTS 1d AI Apps, AI Apps, AI Apps
Started Apr 25, 2025, 08:44 AM UTC· resolved Apr 26, 2025, 08:51 AM UTC
- investigating Apr 25, 2025, 08:44 AM UTC
Users with language settings other than English in profile unable to launch or access AI apps on MTS as the translation files are not loading correctly. As a workaround users can switch to English. We are actively investigating the issue and working on a fix.
- identified Apr 25, 2025, 09:59 AM UTC
Engineering has identified the root cause of the issue and is currently preparing a fix.
- identified Apr 25, 2025, 12:01 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 25, 2025, 12:19 PM UTC
ETA for the deployment of the hotfix to the Japan (JP) environment is approximately 4 hours.
- resolved Apr 26, 2025, 08:51 AM UTC
A fix has been applied to all production environments, no-code applications are operational in all languages.
Minor April 16, 2025 DataRobot STS degraded performance 1h 2m Website, API, AI Catalog and Data Ingest, Generative AI LLM Playground and 1 more
Started Apr 16, 2025, 09:34 AM UTC· resolved Apr 16, 2025, 10:37 AM UTC
- investigating Apr 16, 2025, 09:34 AM UTC
STS customers might observe degraded performance caused by Regular Maintenance performed by DataRobot Engineering. Engineering team is working on the mitigation.
- resolved Apr 16, 2025, 10:37 AM UTC
The Engineering team has identified the issue and is currently applying mitigation steps. If you continue to experience any issues, please contact DataRobot Support.
Minor April 15, 2025 AWS outage in ap-northeast-1 region 1h 43m
Started Apr 15, 2025, 07:47 AM UTC· resolved Apr 15, 2025, 09:30 AM UTC
- resolved Apr 15, 2025, 08:55 AM UTC
AWS had an outage in ap-northeast-1 region that has since been resolved. Outage times: 7.47am GMT to 9:30am GMT Engineering is working to restore any affected customers on STS.
Minor April 9, 2025 Code Assistant functionality in Notebooks is unstable on US MTS 6h 12m Notebooks
Started Apr 09, 2025, 12:29 PM UTC· resolved Apr 09, 2025, 06:42 PM UTC
- identified Apr 09, 2025, 12:29 PM UTC
Code Assistant API requests are currently taking longer than usual for US Production customers. This is a result of a partial outage on Azure. The Engineering team is monitoring the situation and will provide updates when functionality is restored.
- resolved Apr 09, 2025, 06:42 PM UTC
This incident has been resolved.
Major April 1, 2025 Issues during VDB creation in Multi-Tenant SaaS environments 44m Generative AI VDB Builder, Generative AI VDB Builder, Generative AI VDB Builder
Started Apr 01, 2025, 11:09 AM UTC· resolved Apr 01, 2025, 11:54 AM UTC
- investigating Apr 01, 2025, 11:09 AM UTC
Engineering has observed that VDB creation began failing across all MTS environments following today's production deployment. The team is currently investigating the root cause and actively working on a fix.
- resolved Apr 01, 2025, 11:54 AM UTC
The issue has been successfully mitigated in the MTS production environments. The incident is now contained, and VDB creation functionality has been fully restored.
Minor March 4, 2025 DataRobot SSO Issues 1d Website, Website, Website
Started Mar 04, 2025, 02:10 PM UTC· resolved Mar 05, 2025, 03:06 PM UTC
- identified Mar 04, 2025, 02:10 PM UTC
SSO login has been broken, which may affect users in an attempt to log in. The Engineering team has prepared the fix. The approximate ETA for the hotfix release is 8 hours across all MTS Environments.
- identified Mar 04, 2025, 02:55 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 05, 2025, 03:06 PM UTC
This incident has been resolved.
Minor February 5, 2025 Issues while accessing Custom Applications on US Prod 23m AI Apps
Started Feb 05, 2025, 04:10 PM UTC· resolved Feb 05, 2025, 04:33 PM UTC
- investigating Feb 05, 2025, 04:10 PM UTC
Some users on US SaaS are unable to access their Custom Applications. Engineering team is currently investigating, we will keep you updated.
- resolved Feb 05, 2025, 04:33 PM UTC
The affected users can access the Custom Applications now. The incident has been mitigated.
Minor February 3, 2025 The Trial user provisioning is not working. 22m
Started Feb 03, 2025, 06:16 PM UTC· resolved Feb 03, 2025, 06:39 PM UTC
- investigating Feb 03, 2025, 06:16 PM UTC
The Trial user provisioning is not working on the DataRobot US production environment. The engineering team is currently investigating.
- resolved Feb 03, 2025, 06:39 PM UTC
The Trial user provisioning is back on and working as expected in the DataRobot US production environment. The issue is resolved.
Minor January 28, 2025 Issues with creating Custom Models from LLM Playground 3h 21m Generative AI LLM Playground
Started Jan 28, 2025, 02:51 PM UTC· resolved Jan 28, 2025, 06:13 PM UTC
- investigating Jan 28, 2025, 02:51 PM UTC
Japan MTS cluster is experiencing issues with creating custom models from LLM Playground. The engineering team is investigating.
- monitoring Jan 28, 2025, 03:08 PM UTC
The issue is mitigated and users are able to create custom models again. The engineering team will continue to monitor the environment and prepare a permanent fix until the incident is contained. The estimate is ~ 2 hrs at the moment.
- resolved Jan 28, 2025, 06:13 PM UTC
This incident has been resolved.
Minor January 15, 2025 Delay updating the Deployment Monitoring Information. 1d 4h MLOps
Started Jan 15, 2025, 04:56 PM UTC· resolved Jan 16, 2025, 09:54 PM UTC
- identified Jan 15, 2025, 04:56 PM UTC
Our team has identified an issue with our Deployment Monitoring Information. This is a process delay and no data loss is expected. Our team is currently investigating the root cause and is working on a fix. The following services are currently impacted Service Health, Data Drift, and Accuracy monitoring.
- monitoring Jan 15, 2025, 07:36 PM UTC
Our team has identified the root cause and implemented the fix. Service Health and Accuracy no longer have a delay and are operating normally. The delay in Data Drift monitoring is improving, however the Engineering team expects it will take several hours to fully recover as the system processes through accumulated data. The team can confirm there has been no data loss during this time. The team is currently monitoring the situation.
- monitoring Jan 16, 2025, 09:30 AM UTC
The unprocessed message backlog continues to catch up. The engineering team is closely monitoring the process. We will provide an update once the processing of delayed messages is caught up.
- resolved Jan 16, 2025, 09:54 PM UTC
This incident has been contained.
Major January 8, 2025 The custom workload is failing to start 2h 24m AI Apps, MLOps
Started Jan 08, 2025, 03:34 PM UTC· resolved Jan 08, 2025, 05:58 PM UTC
- investigating Jan 08, 2025, 03:34 PM UTC
The Custom Workload is failing to start in the US MTSaaS environment. Existing running Custom Apps aren't affected. The Engineering team is investigating the root cause.
- resolved Jan 08, 2025, 05:58 PM UTC
Engineering has identified the root cause and fixed the issue. The Custom Workloads are starting normally on the US MTSaaS environment, and the incident is resolved.