DataRobot incident

Some Users Are Unable To Login Into US,EU & JP MTS clusters.

Major Resolved View vendor source →

DataRobot experienced a major incident on November 20, 2025 affecting Website and Website and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 06:52 AM UTC
Resolved
Nov 20, 2025, 07:23 AM UTC
Duration
30m
Detected by Pingoru
Nov 20, 2025, 06:52 AM UTC

Affected components

WebsiteWebsiteWebsite

Update timeline

  1. investigating Nov 20, 2025, 06:52 AM UTC

    Engineering is investigating reports of some users not being able to login in US,EU & JP MTS clusters. Please contact [email protected] if you have any questions.

  2. resolved Nov 20, 2025, 07:23 AM UTC

    The issue is fixed. Access to the US, EU, and JP clusters is restored.