DataRobot incident

Issues with prediction requests against custom model deployments

Minor Resolved View vendor source →

DataRobot experienced a minor incident on July 2, 2026 affecting Website and API and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 01:03 PM UTC
Resolved
Jul 02, 2026, 01:37 PM UTC
Duration
34m
Detected by Pingoru
Jul 02, 2026, 01:03 PM UTC

Affected components

WebsiteAPIPredictionsAutoMLAI Catalog and Data IngestAI AppsMLOpsGenerative AI LLM PlaygroundGenerative AI VDB Builder

Update timeline

  1. investigating Jul 02, 2026, 01:03 PM UTC

    We are investigating issues in MTSaaS within EU region impacting prediction requests against Custom Models deployments.

  2. identified Jul 02, 2026, 01:20 PM UTC

    The team root caused the issue causing HTTP 403 responses for Custom Model deployments in EU region. Mitigations were applied and the team is verifying the fix stabilized the service.

  3. resolved Jul 02, 2026, 01:37 PM UTC

    The issue is contained and the team has verified that predictions against Custom Models in all MTSaaS environments are healthy.