DataRobot incident

Some Users Facing Issues In Accessing Notebooks/Codespaces in US/EU/JP MTS.

Major Resolved View vendor source →

DataRobot experienced a major incident on November 26, 2025 affecting Notebooks and Notebooks, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2025, 07:17 AM UTC
Resolved
Nov 27, 2025, 08:26 AM UTC
Duration
1d 1h
Detected by Pingoru
Nov 26, 2025, 07:17 AM UTC

Affected components

NotebooksNotebooks

Update timeline

  1. investigating Nov 26, 2025, 07:17 AM UTC

    Some Users with GenAI licensing are facing issues in accessing Notebooks/Codespaces. Engineering team is checking into it.

  2. identified Nov 26, 2025, 10:30 AM UTC

    Engineering team has identified the issue and hotfix is being applied to all MTS envs

  3. identified Nov 26, 2025, 01:28 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Nov 26, 2025, 01:30 PM UTC

    Engineering team has verified that the fix has been applied to JP MTS production environment and Non GenAI users are now able to access notebooks in JP cluster. We are now applying the hotfix to US and EU clusters.

  5. identified Nov 26, 2025, 02:04 PM UTC

    Engineering team has verified that the fix has been applied to JP MTS production environment and Non GenAI users are now able to access notebooks in JP cluster. We are now applying the hotfix to US and EU clusters. The mitigation for Self Managed and STS deployments is in progress.

  6. identified Nov 26, 2025, 07:26 PM UTC

    Our team has deployed a fix for the issue. All the MTS environments are currently operational.

  7. resolved Nov 27, 2025, 08:26 AM UTC

    This incident has been resolved.