DataRobot incident

Customers Experiencing Errors with New Custom Model Creation.

Minor Resolved View vendor source →

DataRobot experienced a minor incident on May 26, 2026 affecting API and AutoML and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 05:09 AM UTC
Resolved
May 26, 2026, 06:18 AM UTC
Duration
1h 9m
Detected by Pingoru
May 26, 2026, 05:09 AM UTC

Affected components

APIAutoMLAI Catalog and Data Ingest

Update timeline

  1. investigating May 26, 2026, 05:09 AM UTC

    We are experiencing a service interruption with Custom Models functionality in US SAAS environment. Predictions to existing deployments are working fine, but users cannot create new custom models. Engineering is investigating the issue and will provide updates as we make further progress.

  2. monitoring May 26, 2026, 06:01 AM UTC

    Engineering has applied a fix in the US SAAS environment which resolved the issue. At the time of issue, some users might have experienced issues with Custom Apps, Data upload and custom model creation. The issue is contained.

  3. monitoring May 26, 2026, 06:04 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 26, 2026, 06:18 AM UTC

    Custom Models, Custom Applications & Data upload services are back to Operational state in US SAAS Environment. Issue is Resolved.