DataRobot incident
Customers Experiencing Errors with New Custom Model Creation.
Resolved after 1 hour 9 minutes, affecting API and AutoML and 1 more, on May 26, 2026.
Custom Models, Custom Applications & Data upload services are back to Operational state in US SAAS Environment. Issue is Resolved.
Affected components
Update timeline
- investigating May 26, 2026, 05:09 AM UTC
We are experiencing a service interruption with Custom Models functionality in US SAAS environment. Predictions to existing deployments are working fine, but users cannot create new custom models. Engineering is investigating the issue and will provide updates as we make further progress.
- monitoring May 26, 2026, 06:01 AM UTC
Engineering has applied a fix in the US SAAS environment which resolved the issue. At the time of issue, some users might have experienced issues with Custom Apps, Data upload and custom model creation. The issue is contained.
- monitoring May 26, 2026, 06:04 AM UTC
We are continuing to monitor for any further issues.
- resolved May 26, 2026, 06:18 AM UTC
Custom Models, Custom Applications & Data upload services are back to Operational state in US SAAS Environment. Issue is Resolved.
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