DataRobot incident
Users in APAC region are experiencing network issues when accessing application endpoints in US MTS
DataRobot experienced a major incident on September 9, 2025 affecting Website, lasting 1d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2025, 05:39 AM UTC
We've identified that some users in Japan are experiencing an intermittent login issue when trying to access the US MTS. The engineering team is currently investigating.
- investigating Sep 09, 2025, 11:26 AM UTC
Users in APAC are experiencing network issues when accessing application endpoints in US MTS. Engineering is investigating potential ISP-related networking issues in APAC region. Affected customers are encouraged to try using a different network and/or browsers to mitigate the issue.
- monitoring Sep 09, 2025, 02:02 PM UTC
Users can now access US MTS cluster from APAC region and issue recovered. The engineering team will continue monitoring this issue.
- monitoring Sep 09, 2025, 06:14 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 10, 2025, 06:03 PM UTC
This incident has been resolved.