DataRobot incident

UI Issue Affecting Model Visibility and Project Management

Minor Resolved View vendor source →

DataRobot experienced a minor incident on October 1, 2025 affecting AutoML and AutoML and 1 more component, lasting 8h 24m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 09:40 AM UTC
Resolved
Oct 01, 2025, 06:04 PM UTC
Duration
8h 24m
Detected by Pingoru
Oct 01, 2025, 09:40 AM UTC

Affected components

AutoMLAutoMLAutoML

Update timeline

  1. identified Oct 01, 2025, 09:40 AM UTC

    We’ve identified an issue causing limited access to Projects in Classic UI for customers with GenAI Builder seat license assigned. The Engineering team is working on a fix.

  2. identified Oct 01, 2025, 01:14 PM UTC

    The Engineering team has released and validated the fix on JP AI Cloud. Deployment to EU and US AI Clouds is in progress.

  3. identified Oct 01, 2025, 02:58 PM UTC

    The Engineering team has released and validated the fix on EU AI Cloud. Deployment to US AI Cloud is in progress.

  4. resolved Oct 01, 2025, 06:04 PM UTC

    Engineering team has applied the fix to address UI issue affecting Model Visibility and Project Management. This problem has now been resolved.