DataRobot incident

Users in APAC region are experiencing network issues when accessing application endpoints in US MTS

Minor Resolved View vendor source →

DataRobot experienced a minor incident on September 9, 2025, lasting 1d 12h. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2025, 05:39 AM UTC
Resolved
Sep 10, 2025, 06:03 PM UTC
Duration
1d 12h
Detected by Pingoru
Sep 09, 2025, 05:39 AM UTC

Update timeline

  1. monitoring Sep 10, 2025, 06:03 PM UTC

    Sep 10, 18:03 UTC Resolved - This incident has been resolved. Sep 9, 18:14 UTC Update - We are continuing to monitor for any further issues. Sep 9, 14:02 UTC Monitoring - Users can now access US MTS cluster from APAC region and issue recovered. The engineering team will continue monitoring this issue. Sep 9, 11:26 UTC Update - Users in APAC are experiencing network issues when accessing application endpoints in US MTS. Engineering is investigating potential ISP-related networking issues in APAC region. Affected customers are encouraged to try using a different network and/or browsers to mitigate the issue. Sep 9, 05:39 UTC Investigating - We've identified that some users in Japan are experiencing an intermittent login issue when trying to access the US MTS. The engineering team is currently investigating.