Databox Outage History

Started Aug 16, 2026, 01:27 PM UTC· resolved Aug 19, 2026, 02:07 PM UTC

1. investigating Aug 16, 2026, 01:27 PM UTC

   The GitHub data source integration has been temporarily disabled as a precautionary measure while we complete a security review. Existing GitHub connections have been disconnected and will show an error state. Data cannot be retrieved or refreshed from GitHub, and new GitHub connections cannot be established at this time. We do not have an estimated time for restoration. We will post updates here as the review progresses. If you have any questions, please reach out to our Support team via chat or [email protected].

2. resolved Aug 19, 2026, 02:07 PM UTC

   The GitHub integration is fully available again. As part of restoring the integration, we also introduced security improvements that give customers more control over which repositories Databox can access. Existing connections can be reconnected, and historical metric data remains available. Data from the period while the integration was unavailable may be incomplete. Thank you for your patience. If you have any questions, please reach out to our Support team via chat or [email protected].

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Started Jul 16, 2026, 08:18 AM UTC· resolved Jul 16, 2026, 10:28 AM UTC

1. identified Jul 16, 2026, 08:18 AM UTC

   We've identified an issue where the Databox app (app.databox.com) is unaccessible due to external issues at our authentication provider. We're going to share an update as soon as the issue is resolved on their end.

2. resolved Jul 16, 2026, 10:28 AM UTC

   The application was unreachable due to a global Amazon Web Services outage. The issue is now resolved.

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Started Jun 22, 2026, 02:00 PM UTC· resolved Jun 22, 2026, 03:00 PM UTC

1. resolved Jun 22, 2026, 04:39 PM UTC

   We experienced an issue affecting the delivery of scheduled Scorecards. During this incident, some Scorecards were delayed and were not sent as expected between Friday, 16:00 CEST (09:00 EST) and Monday, 17:00 CEST (10:00 EST). The issue has been resolved, and all delayed Scorecards have now been successfully delivered. We will continue monitoring to ensure normal operation.

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Started May 15, 2026, 01:00 AM UTC· resolved May 15, 2026, 05:38 AM UTC

1. resolved May 15, 2026, 10:46 AM UTC

   We experienced a service disruption affecting the Databox app. Due to technical issues, our web app was unavailable on Wednesday, May 13, from 02:00 to 06:38 CET (Tuesday, May 12, from 8:00 PM to 12:38 AM EST). All services have since been restored and are operating normally.

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Started Mar 10, 2026, 12:58 PM UTC· resolved Mar 10, 2026, 02:06 PM UTC

1. resolved Mar 10, 2026, 01:34 PM UTC

   We experienced a service disruption affecting the Databox app. During this incident, the application was unavailable, resulting in an outage across all services. The Databox app was inaccessible during the following period: Tuesday, 13:58–14:06 CET (08:58–09:06 EST) All services have since been restored and are operating normally.

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Started Mar 06, 2026, 11:14 AM UTC· resolved Mar 06, 2026, 05:10 PM UTC

1. investigating Mar 06, 2026, 11:14 AM UTC

   We are currently investigating an issue affecting outgoing emails. This includes scheduled notifications, password reset emails, and user invitation emails. Our team is actively working on a fix and this is our top priority. We will provide updates as the situation develops. We apologise for the inconvenience.

2. resolved Mar 06, 2026, 05:10 PM UTC

   The issue affecting outgoing emails has been resolved. Scheduled notifications, password reset emails, and user invitation emails are sending normally. We will continue monitoring.

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Started Feb 03, 2026, 12:13 PM UTC· resolved Mar 04, 2026, 09:53 AM UTC

1. investigating Feb 03, 2026, 12:13 PM UTC

   We are currently experiencing issues with Google Analytics 4 rate limits. As a result, the most recent data might be missing for these metrics, changing date ranges might not load the values, and issues can be present when editing reports with Google Analytics 4 metrics. We are actively working on resolving the issue and will provide updates as soon as possible.

2. monitoring Feb 03, 2026, 01:50 PM UTC

   The issue causing Google Analytics 4 rate limit errors has been resolved, and metric syncing has been re-established. We are continuing to monitor the situation to ensure ongoing syncing stability.

3. monitoring Feb 04, 2026, 09:45 AM UTC

   We are continuing to monitor for any further issues.

4. investigating Feb 04, 2026, 09:53 AM UTC

   We’re seeing renewed Google Analytics 4 rate limit errors, and metric syncing has been temporarily disabled as a result. Our team is actively working on the issue and will provide updates as soon as possible.

5. monitoring Feb 04, 2026, 12:15 PM UTC

   Metric syncing has been re-enabled after being temporarily paused due to renewed Google Analytics 4 rate limit errors. We’ve implemented mitigations and are actively monitoring the situation to ensure continued stability. We’ll share further updates if anything changes.

6. resolved Mar 04, 2026, 09:53 AM UTC

   Metric syncing is fully operational. The earlier Google Analytics 4 rate limit errors have been mitigated, and the issue is now resolved. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].

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Started Nov 06, 2025, 12:35 PM UTC· resolved Nov 06, 2025, 02:05 PM UTC

1. investigating Nov 06, 2025, 12:35 PM UTC

   We are experiencing issues with performing scheduled syncs for metrics within Databox. This means that your most recent data may not be visible in Databox. The so-called on-demand syncs, which entail syncing data when you are creating or editing metrics, changing date ranges, etc., are not impacted. We are working on the matter and will share updates here soon.

2. resolved Nov 06, 2025, 02:05 PM UTC

   The issue has been resolved. Scheduled syncs are now being performed as expected again. Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or [email protected].

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Started Nov 05, 2025, 01:24 PM UTC· resolved Nov 05, 2025, 02:18 PM UTC

1. investigating Nov 05, 2025, 01:24 PM UTC

   We are experiencing a high volume of failed syncs for Reddit Ads metrics. It appears the behaviour originates from the API provider. As a result, the most recent data might be missing for these metrics, changing date ranges might not load the values for the new date range and issues can be present when editing reports with Reddit Ads metrics. We are keeping an eye on the Reddit Ads API and will share updates as soon as they become available.

2. resolved Nov 05, 2025, 02:18 PM UTC

   The issue has been resolved. The Reddit Ads metrics are now syncing normally again. If you have any questions for us, please reach out to our Support services via chat or [email protected].

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Started Oct 20, 2025, 09:49 AM UTC· resolved Oct 21, 2025, 09:45 AM UTC

1. monitoring Oct 20, 2025, 09:49 AM UTC

   We are aware of a reported outage impacting our upstream provider, AWS. Because our service runs on AWS we are closely monitoring for any impact. - Our service is operational and we have no confirmed impact at this time. - We are keeping watch on AWS status updates and our own systems for any signs of degraded performance or instability. We will update this page as soon as we have more information or if our service status changes.

2. resolved Oct 21, 2025, 09:45 AM UTC

   AWS has resolved the reported outage. Our monitoring confirms that all systems are stable and operating normally. We’ll continue to keep an eye on performance, but no further impact is expected at this time.

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Started Oct 19, 2025, 06:30 AM UTC· resolved Oct 19, 2025, 04:15 PM UTC

1. resolved Oct 19, 2025, 06:49 PM UTC

   On Saturday, October 18, an issue occurred that prevented new data from being written to the warehouse. This caused dataset metric preparation processes to stop temporarily. Issues occurred between 2.30 AM EDT and 11:15 AM EDT (8.30 AM CET and 5.15 PM CET). Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or [email protected].

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Started Oct 02, 2025, 01:59 PM UTC· resolved Oct 06, 2025, 08:48 AM UTC

1. investigating Oct 02, 2025, 01:59 PM UTC

   We are currently experiencing issues with Xero integration, where we’re receiving 'Access denied' errors from Xero API. Impact on our users: - All syncs for Xero metrics are failing, so data is not updating for any Xero data sources. - New Xero data source cannot be connected. We'll be reaching out to Xero to address the matter. All updates on the matter will be shared here.

2. monitoring Oct 06, 2025, 07:10 AM UTC

   Xero has resolved the issue on their end. The connections for the Xero data sources will be re-established in the following hours and then data will start syncing again. We're currently monitoring the Xero connections.

3. resolved Oct 06, 2025, 08:48 AM UTC

   After monitoring the Xero integrations for a while, we can confirm that the issue is resolved. The Xero data sources are now connected, new Xero connections can be added and data is syncing normally for Xero metrics. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].

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Started Sep 25, 2025, 07:35 AM UTC· resolved Oct 08, 2025, 11:29 AM UTC

1. investigating Sep 25, 2025, 07:35 AM UTC

   All Salesforce data source connections in Databox are currently in an error state. Data cannot be retrieved or refreshed from Salesforce at this time. As a result, error messages may appear in existing connections and dashboards, and new Salesforce data source connections cannot be established. Our team is actively investigating the issue and working to resolve it as quickly as possible. At this time, there is no estimated time for resolution. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].

2. investigating Sep 26, 2025, 09:41 AM UTC

   On September 24, 2025, Salesforce disabled all integrations between Salesforce and the Databox app as a precautionary measure after detecting suspicious activity involving a subset of customer connections. We immediately activated our incident response procedures and are working closely with the Salesforce security team to investigate further. As a precautionary step, we revoked all Salesforce authentication tokens associated with Databox to protect customer data. As a result: - All Salesforce data source connections in Databox are currently in an error state. - Data cannot be retrieved or refreshed from Salesforce. - Existing dashboards may display error messages, and new Salesforce data source connections cannot be established. An investigation into the reported suspicious activity is in progress. We will continue to provide regular updates. At this time, there is no estimated timeline for restoration of service. Thank you for your patience and understanding. If you have any questions, please contact our Support team via in-app chat or at [email protected].

3. investigating Sep 30, 2025, 10:53 AM UTC

   Thank you for your continued patience. Our Security team is continuing to investigate suspicious activity involving a limited number of Databox customer connections with Salesforce. Salesforce integration remains unavailable at this time. Once the Salesforce integration is available again, we will share clear instructions on how to reconnect. Databox and Salesforce are investigating suspicious activity involving a subset of customer connections. As a precaution, we have deactivated all Salesforce connections for the time being. This means that integration with Salesforce is temporarily disabled and data updates from Salesforce are on hold. This step was taken to ensure the highest level of protection for our customers. We do not currently have a timeline to resume these services. We are working as quickly as possible to restore full functionality. We will update you as soon as we have more to share. In the meantime, if you have questions, please reach out to our Support team via chat or [email protected].

4. resolved Oct 08, 2025, 11:29 AM UTC

   Our Security team, together with an external cybersecurity service provider, has concluded an investigation connected to suspicious activity involving a limited number of Databox customer connections with Salesforce. We have not identified any evidence that any customer’s Databox account or personal data was compromised. That makes this incident resolved, the Salesforce integration has been removed as a precaution measurement and will not be available until further notice. This means existing Salesforce connections are disabled in Databox and new connections cannot be established. We are working on re-enabling the Salesforce integration and will keep you updated once it’s available again.

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Started Sep 10, 2025, 11:57 AM UTC· resolved Sep 10, 2025, 03:12 PM UTC

1. identified Sep 10, 2025, 11:57 AM UTC

   Today, September 10th, 2025, we are releasing a new feature named Advanced Filtering. The release also includes migrating all Databox accounts to the new way of filtering data in Databox. This migration is taking longer than expected, so please note that certain temporary issues may appear in the app until the migration is fully completed: - Filtering may not be available during migration. - Users may experience slow or extended loading times - no data loading. Additionally, you may also experience the following filtering related issues: - Functionalities using breakdown by dimensions (e.g., Databoards, Reports, Data calculations, etc.) may show incorrect or missing values. - Certain datasets or spaces might not migrate properly and could temporarily appear empty or broken. - Missing historical values. - The web app might appear slower than usual. We are working hard at completing the migration as soon as possible. We will keep you posted on the progress.

2. resolved Sep 10, 2025, 03:12 PM UTC

   The release and migration are now complete. All related issues have been resolved and should no longer occur. If you have any questions for us, please reach out to our Support services via chat or [email protected].

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Started Aug 29, 2025, 07:01 PM UTC· resolved Aug 29, 2025, 09:02 PM UTC

1. investigating Aug 29, 2025, 07:01 PM UTC

   We are currently experiencing issues with Datasets in the Databox app. At the moment, creating new datasets is not possible, and editing existing ones may also be affected. Our team is actively working on a solution, and we will provide updates as soon as possible.

2. resolved Aug 29, 2025, 09:02 PM UTC

   The issue has been resolved. The datasets feature now works as expected. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].

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Started Jun 25, 2025, 07:55 PM UTC· resolved Jun 25, 2025, 08:11 PM UTC

1. investigating Jun 25, 2025, 07:55 PM UTC

   We are experienceing a larger issue - Databox analytics app currently cannot be accessed. We are looking into the matter and will share updates soon.

2. resolved Jun 25, 2025, 08:11 PM UTC

   App is operational and accessible. We are taking steps to prevent similar occurrences in the future. Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or [email protected].

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Started Jun 24, 2025, 08:31 PM UTC· resolved Jun 24, 2025, 08:54 PM UTC

1. investigating Jun 24, 2025, 08:31 PM UTC

   We have identified an issue where all newly connected Google Sheets files end up in a status with error ‘Setup Incomplete’. Metrics cannot be created for these sources. Previously connected Google Sheets work as expected and metrics can be created and edited for those. We’re investigating the behaviour and will share updates soon.

2. resolved Jun 24, 2025, 08:54 PM UTC

   Issue resolved. For the Google Sheets data sources in ‘Setup Incomplete’ status: simply click on ‘Complete setup’ to finish the connection process. Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or [email protected].

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Started Jun 12, 2025, 09:10 AM UTC· resolved Jun 13, 2025, 02:15 PM UTC

1. investigating Jun 12, 2025, 09:10 AM UTC

   We are currently experiencing a delay in receiving data from the Google Search Console API. As of now, no new data has been reported since June 3rd. This issue appears to be on the side of the API provider (Google Search Console), and we are monitoring the situation closely. We will share further updates as soon as we receive more information or the API resumes normal data flow. Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or [email protected].

2. investigating Jun 12, 2025, 09:02 PM UTC

   Due to an issue with Google’s API provider (see incident details at https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW), we experienced failures in syncing data for custom metrics using the native BigQuery integration. This also caused delays in syncing custom metrics across other native SQL integrations. The issue associated with SQL integrations occurred between approximately 2:00 PM and 4:45 PM EDT (8:00 PM–10:45 PM CET). We are still seeing certain delays with receiving data from Google’s API provider.

3. resolved Jun 13, 2025, 02:15 PM UTC

   Google has resolved the issue, and data is once again accessible via the API. Please note that the incident affected multiple Google Cloud products—not just Google Search Console. However, some data from the affected period (June 3rd–June 13th) may still be missing from the API. As a result, you might notice gaps or missing data in Databox for those dates. If you have any questions, feel free to contact our Support team via in-app chat or at [email protected].

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Started May 08, 2025, 04:20 PM UTC· resolved May 08, 2025, 06:40 PM UTC

1. resolved May 08, 2025, 06:14 PM UTC

   We were experiencing issues with on-demand syncs today, May 8th, between 12.20PM and 1.40PM EDT (6.20PM and 7.40PM CET). During this time, issues might have occured with creating or editing custom metrics and reports in general, with loading data after changing data ranges in the app, with loading data when accessing Advanced settings. The issue is now resolved. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].

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Started Apr 03, 2025, 03:30 PM UTC· resolved Apr 04, 2025, 07:19 AM UTC

1. identified Apr 03, 2025, 03:30 PM UTC

   We are currently experiencing issues with data calculations in the Databox app. At the moment, creating new calculated metrics is not possible, and editing existing ones may also be affected. Our team is actively working on a solution, and we will provide updates as soon as possible. Thank you for your patience!

2. resolved Apr 04, 2025, 07:19 AM UTC

   The issue has been resolved. The calculated metrics feature now works as expected. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].

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Started Mar 26, 2025, 07:25 PM UTC· resolved Mar 27, 2025, 07:15 AM UTC

1. investigating Mar 26, 2025, 07:25 PM UTC

   We have identified an increase of the 'Temporary Api Limit' error messages on the Google Analytics 4 metrics in Databox. Since we found no issues in the Databox app and the error messages are the result of actual API responses, we've concluded the behaviour is most likely caused by an issue on the side of GA4. This is further supported by error messages noticed in GA4 accounts that we are using. We will continue to monitor the situation. If you have any questions, please reach out to our Support services via chat or [email protected].

2. monitoring Mar 26, 2025, 08:36 PM UTC

   The majority of the 'Temporary Api Limit' error messages have subsided. We have identified that this behaviour first appeared for many GA4 metrics on March 25, between roughly 2 PM EDT and 3.30 PM EDT (7 PM CET - 8.30 PM CET). Today, on March 26, the behaviour was present roughly between 12.20 PM EDT and 2.15 PM EDT (5.20 PM CET - 7.15PM CET). We're monitoring the situation in case the behaviour re-occurs.

3. resolved Mar 27, 2025, 07:15 AM UTC

   The behaviour has fully subsided.

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Started Mar 19, 2025, 06:50 AM UTC· resolved Mar 19, 2025, 07:15 AM UTC

1. resolved Mar 19, 2025, 08:20 AM UTC

   We experienced issues with one of our databases today, March 19, between 2.50 AM EDT and 3.15 AM EDT (7.50 AM CET and 8.15 AM CET). During this time, metric preparation (creating and editing metrics in Metric builder, using metrics on boards and in reports) and connecting of data sources was unavailable. The issue has been permanently resolved. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].

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Started Mar 15, 2025, 10:22 AM UTC· resolved Mar 16, 2025, 09:00 AM UTC

1. resolved Mar 15, 2025, 10:22 AM UTC

   We were experienceing issues with connecting data sources (due to issues with Connect API and HAProxy) in the period between 3.00 PM EDT, March 14 and 5.00 AM EDT, March 15 (8.00 PM CET on March 14 and 10.00 AM CET on March 15). This has been resolved. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].

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Started Mar 05, 2025, 06:05 AM UTC· resolved Mar 05, 2025, 05:34 PM UTC

1. resolved Mar 05, 2025, 07:04 PM UTC

   We were experiencing issues with data loading today between 7:05 - 7:34 PM CET (1:05 - 1:34 PM EDT), where all on-demand syncs were temporarily stalled. This lead to issues with previewing data in the Metric builder, with creating new custom metrics and with reviewing data in Advances settings of the metrics. As a result of the issue, our system is now experiencing a higher-than-usual load as we work through the backlog of syncs. While everything works as expected now, users might still notice behaviour such as slower load times. This will subside soon. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].

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Started Feb 18, 2025, 11:08 AM UTC· resolved Feb 18, 2025, 12:16 PM UTC

1. resolved Feb 18, 2025, 01:08 PM UTC

   Earlier today the Databox app was inaccessible for 8 minutes, between 7.08 AM EDT - 7.16 AM EDT (1.08 PM CET - 1.16 PM CET). The issue has been resolved. The behavior resulted from communication issues between HAProxy and the backend servers. We're looking into preventing any such behaviour in the future. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].

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