Databox incident

Issue with loading the Databox App

Critical Resolved View vendor source →

Databox experienced a critical incident on July 16, 2026 affecting Databox Web Application, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 08:18 AM UTC
Resolved
Jul 16, 2026, 10:28 AM UTC
Duration
2h 9m
Detected by Pingoru
Jul 16, 2026, 08:18 AM UTC

Affected components

Databox Web Application

Update timeline

  1. identified Jul 16, 2026, 08:18 AM UTC

    We've identified an issue where the Databox app (app.databox.com) is unaccessible due to external issues at our authentication provider. We're going to share an update as soon as the issue is resolved on their end.

  2. resolved Jul 16, 2026, 10:28 AM UTC

    The application was unreachable due to a global Amazon Web Services outage. The issue is now resolved.