DAT Freight & Analytics had 44 outages in the last 2 years totaling 1377h 26m of downtime — averaging 1.8 incidents per month.
There were 44 DAT Freight & Analytics outages since June 20, 2024 totaling 1377h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing an unexpected interruption of some DAT services. Engineers are working to restore service as soon as possible. We appreciate your business and sincerely apologize for the inconvenience.
This incident has been resolved.
We're currently experiencing an unscheduled maintenance window that is impacting both broker and carrier ability to log in and interact with the Convoy Platform. Our team is actively working on a fix and this is our top priority right now. We'll send a follow-up as soon as the platform is fully restored. We apologize for any disruption to your operations and appreciate your patience. — The Convoy Team
The service disruption affecting the Convoy Platform has been resolved. Brokers and carriers should now be able to log in and interact with the platform as normal.
Posting via TMS is currently unavailable. Connectivity to CarrierWatch is impacted, and API rate calls are also affected. Some customers may be unable to post trucks or loads via their TMS or access CarrierWatch. We are actively working to resolve the issue and will provide an update as soon as possible. We apologize for the inconvenience and appreciate your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a service disruption affecting TMS postings and CarrierWatch logins. Some customers may be unable to post trucks or loads via their TMS. We apologize for the inconvenience and are actively working to resolve the issue. We will provide an update as soon as possible. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a service disruption affecting editing and positing shipments via DAT One web and TMS postings. Some customers may be unable to post loads via DAT One web and their TMS. We apologize for the inconvenience and are actively working to resolve the issue. We will provide an update as soon as possible. Please follow status.dat.com for updates.
This incident has been resolved.
We are currently investigating an issue where RateView is not showing rates. Some customers may see missing or unavailable pricing in RateView, CarrierWatch, and rate displays within DAT One. Our engineering teams are working to restore normal rate visibility as quickly as possible. We will provide another update as soon as we have more information
We recently experienced an issue where some customers saw missing or unavailable pricing in RateView, CarrierWatch, and rate displays within DAT One. Services have been restored and pricing information should now be available again. Our teams are closely monitoring the systems to ensure they remain stable. If you continue to experience issues, please contact DAT Support
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users are unable to connect to Keypoint Anywhere. We are currently working on the issue.
Users should now be able to connect to Keypoint Anywhere. Please try logging in and accessing your reports. If you experience any issues, contact the support team.
This incident has been resolved.
Teams are currently investigating the issue and an update will be sent as soon more information is available.
A fix has been deployed and there is no longer issues with truck postings and searches.
Teams are undergoing an emergency maintenance and full service will be restored as soon as possible.
Maintenance has been completed and services have been fully restored.
Access to the Keypoint machines is currently unavailable. Our engineering team is actively working to resolve the issue and restore service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your continued patience. Next update: We will provide an update at 9:00 AM PST / 12:00 PM EST.
Access to the Keypoint machines is currently unavailable. Our engineering team is actively working to resolve the issue and restore service as quickly as possible. We are still working on it and will provide an update as soon as possible. We apologize for any inconvenience this may cause and appreciate your continued patience. Next update: We will provide another update in 2 hours.
The issue has been identified, and some customers have been able to connect. However, access to the Keypoint machines remains partially unavailable. Our engineering team is continuing to work on a full resolution. We will share further updates as soon as possible. Thank you for your patience and understanding. Another update will be provided in 2 hours.
The issue has been identified, and some customers have been able to connect. However, access to the Keypoint machines remains partially unavailable. Our engineering team is continuing to work on a full resolution. Thank you for your patience and understanding. Next Update: in 2 hours.
A fix has been implemented and we are currently monitoring the results. If you continue to experience any issues, please contact customer support.
A fix has been implemented and we are currently monitoring the results. If you continue to experience any issues, please contact customer support.
This incident has been resolved.
We are currently experiencing a temporary service interruption affecting DAT and Trucker Tools. This outage is due to an issue with a third-party partner, Cloudflare. We are in constant communication with them and they are actively working to resolve the underlying problem as quickly as possible. Users may experience inability to log in, errors during payment processing, or pages not loading. Our teams are monitoring the situation closely. We apologize for any inconvenience this unexpected service disruption may cause and appreciate your patience as we work to restore full functionality.
Due to CloudFare's outage, we are still currently experiencing a temporary service interruption that is affecting Trucker Tools. We apologize for any inconvenience this unexpected service disruption may cause and appreciate your patience
This incident has been resolved
We are currently investigating an issue impacting posting loads via ftp service. Newly posted loads may not appear, our teams are actively investigating. We will provide our next update as soon as possible. We apologise for the disruption and appreciate your patience while we work to restore normal service. Thank you for your patience
A fix has been implemented and we are monitoring the results.
This incident has been resolved
We are currently experiencing latency in shipment processing, resulting in some shipments being delayed or stuck. Our engineering team is actively investigating the traffic spike. We will provide further updates as they become available.
Teams are actively investigating and are also preparing a fix. Once deployed, we will monitor to check if the issue has mitigated. Thank you for your continued patience.
Teams continue to monitor while they implement a fix. New updates will be provided as soon as they become available.
The fix is now in place and the issue has been mitigated. Teams will monitor it's effectiveness throughout the week
This incident has been resolved.
We are currently investigating an issue where deleted loads continue to appear on the Load Board and search pages. This is impacting compliance and operational visibility, with potential implications for fraudulent load detection. Our teams are actively working to resolve the problem as quickly as possible.
We are continuing to investigate this issue.
This incident has been resolved
We are currently investigating an issue impacting new load search results. Newly posted loads may be delayed or not appear, and existing results may look stale. Our teams are actively investigating, and based on initial analysis, this may be related to a recent AWS outage. We will provide our next update as soon as possible. We apologize for the disruption and appreciate your patience while we work to restore normal service. Thank you for your patience
We have implemented a fix, and the service is operating as expected. We are actively monitoring to ensure stability and full recovery. Our initial analysis indicated this may have been related to a recent provider outage. We apologize for the service disruption and appreciate your patience. Thank you for your understanding.
We are continuing to monitor for any further issues.
This incident has been resolved.
Customers are experiencing intermittent issues with posting and searching for loads and trucks. Engineering teams are actively working on the issue
Affected users can view matching loads after posting their trucks. https://one.support.dat.com/9-my-trucks-127a4eb6/see-matching-loads-to-your-truck-posting-30f0b5eb
This incident is now resolved
We are currently experiencing an issue where some customers are unable to receive multi-factor authentication (MFA) codes via text message. This is due to a problem with our SMS provider, which is causing delays and failures in code delivery. Our team is actively working with the provider to resolve the issue and will share updates as they become available. In the meantime, we recommend using an alternative authentication method (such as email or an authenticator app, if available) to access your account. We apologize for the inconvenience and appreciate your patience while we work to restore normal service.
This incident has been resolved and normal operations have been restored.
The TriHaul service is currently down, preventing users with TriHaul subscriptions from accessing its additional features while still allowing searches for regular loads. We are currently investigating this issue.
This incident has been resolved.
We are currently experiencing a service disruption affecting TMS postings. Some customers may be unable to post trucks or loads via their TMS, while we work to resolve this, there's a reliable workaround available using the DAT One web. We sincerely apologize for any inconvenience this may cause. We will provide another update as soon as possible. Thank you for your patience.
We are currently experiencing a service disruption affecting TMS postings. Some customers may be unable to post trucks or loads via their TMS, while we work to resolve this, there's a reliable workaround available using the DAT One web. Some customers are experiencing login issues with CarrierWatch. We sincerely apologize for any inconvenience this may cause. We will provide another update as soon as possible. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a service disruption affecting TMS postings. Some customers may be unable to post trucks or loads via their TMS, while we work to resolve this, there's a reliable workaround available using the DAT One web. We sincerely apologize for any inconvenience this may cause. We will provide another update as soon as possible. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. The issues previously affecting TMS postings and CarrierWatch logins have been fully resolved. All services are now operating normally. We sincerely apologize for the inconvenience this disruption may have caused and thank you for your patience while our teams worked to restore service.
We are currently experiencing a service disruption affecting our self-service portal. Some customers may be unable to reactivate service or manage users. Our engineering team has identified the root cause as an outage with one of our third-party service providers. We are in close contact with their support team and are monitoring their status for updates. All other services are operating normally. We sincerely apologize for any inconvenience this may cause. We will provide another update as soon as possible. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an unexpected interruption of service with authority status. Engineers are working to restore service as soon as possible. Please check FMCSA/SAFER for authority status.
The incident has been resolved
We are currently experiencing connectivity issues with our SFTP service, which is impacting file postings and CarrierWatch functionality. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience during this time. "As a temporary fix, load postings can be immediately posted on to one.dat.com." Please check back for updates, and thank you for your understanding.
A fix has been successfully implemented and we are currently monitoring the results. Users should now be able to post through SFTP without any issues. Thank you for your patience! If you continue to experience any problems, please reach out to support.
We are getting reports of users being unable to login to IQ and DATOne. Our team is actively investigating the root cause, and we will provide updates as soon as we have more information.
A fix has been implemented and we are currently monitoring the results.
A fix has been implemented and we are currently monitoring the results.
We are currently investigating reports from some customers experiencing an error when attempting to post a load. In the meantime, a temporary workaround is available: clearing your browser's cache and cookies should resolve the issue. Our engineering team is actively working to resolve this problem as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will provide further updates as more information becomes available
We have implemented a fix and our continuing to monitor systems. We appreciate your patience and understanding during this issue. If you are still experiencing issues, please try clearing your browser's cache and cookies and try to login again.
This incident has been resolved.