DAT Freight & Analytics incident

Account Self Service Unavailable

Major Resolved View vendor source →

DAT Freight & Analytics experienced a major incident on June 10, 2025 affecting Self Service (account.dat.com), lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2025, 02:15 PM UTC
Resolved
Jun 13, 2025, 11:46 AM UTC
Duration
2d 21h
Detected by Pingoru
Jun 10, 2025, 02:15 PM UTC

Affected components

Self Service (account.dat.com)

Update timeline

  1. investigating Jun 10, 2025, 02:15 PM UTC

    We are currently experiencing a service disruption affecting our self-service portal. Some customers may be unable to reactivate service or manage users. Our engineering team has identified the root cause as an outage with one of our third-party service providers. We are in close contact with their support team and are monitoring their status for updates. All other services are operating normally. We sincerely apologize for any inconvenience this may cause. We will provide another update as soon as possible. Thank you for your patience.

  2. monitoring Jun 13, 2025, 09:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 13, 2025, 11:46 AM UTC

    This incident has been resolved.