DAT Freight & Analytics Outage History
DAT Freight & Analytics is up right nowPingoru has recorded 51 incidents for DAT Freight & Analytics: 30 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 8 of 720 (1%) |
| May 2026 | 1 | 22 of 744 (3%) |
| June 2026 | 5 | 250 of 720 (35%) |
| July 2026 | 6 | 48 of 744 (6%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 5 | 301 of 720 (42%) |
| October 2026 | 1 | 0 of 569 (0%) |
Incidents, newest first
Critical November 22, 2025 Keypoint Unavailable 2d 6h Keypoint
Started Nov 22, 2025, 09:21 AM UTC· resolved Nov 24, 2025, 04:09 PM UTC
- investigating Nov 22, 2025, 09:21 AM UTC
Access to the Keypoint machines is currently unavailable. Our engineering team is actively working to resolve the issue and restore service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your continued patience. Next update: We will provide an update at 9:00 AM PST / 12:00 PM EST.
- investigating Nov 22, 2025, 05:25 PM UTC
Access to the Keypoint machines is currently unavailable. Our engineering team is actively working to resolve the issue and restore service as quickly as possible. We are still working on it and will provide an update as soon as possible. We apologize for any inconvenience this may cause and appreciate your continued patience. Next update: We will provide another update in 2 hours.
- identified Nov 22, 2025, 06:05 PM UTC
The issue has been identified, and some customers have been able to connect. However, access to the Keypoint machines remains partially unavailable. Our engineering team is continuing to work on a full resolution. We will share further updates as soon as possible. Thank you for your patience and understanding. Another update will be provided in 2 hours.
- identified Nov 22, 2025, 08:54 PM UTC
The issue has been identified, and some customers have been able to connect. However, access to the Keypoint machines remains partially unavailable. Our engineering team is continuing to work on a full resolution. Thank you for your patience and understanding. Next Update: in 2 hours.
- monitoring Nov 22, 2025, 11:25 PM UTC
A fix has been implemented and we are currently monitoring the results. If you continue to experience any issues, please contact customer support.
- monitoring Nov 22, 2025, 11:26 PM UTC
A fix has been implemented and we are currently monitoring the results. If you continue to experience any issues, please contact customer support.
- resolved Nov 24, 2025, 04:09 PM UTC
This incident has been resolved.
Major November 18, 2025 We are currently experiencing a temporary service interruption affecting DAT and Trucker Tools. 7h 46m DAT One Web (Core)
Started Nov 18, 2025, 01:46 PM UTC· resolved Nov 18, 2025, 09:32 PM UTC
- investigating Nov 18, 2025, 01:46 PM UTC
We are currently experiencing a temporary service interruption affecting DAT and Trucker Tools. This outage is due to an issue with a third-party partner, Cloudflare. We are in constant communication with them and they are actively working to resolve the underlying problem as quickly as possible. Users may experience inability to log in, errors during payment processing, or pages not loading. Our teams are monitoring the situation closely. We apologize for any inconvenience this unexpected service disruption may cause and appreciate your patience as we work to restore full functionality.
- investigating Nov 18, 2025, 04:55 PM UTC
Due to CloudFare's outage, we are still currently experiencing a temporary service interruption that is affecting Trucker Tools. We apologize for any inconvenience this unexpected service disruption may cause and appreciate your patience
- resolved Nov 18, 2025, 09:32 PM UTC
This incident has been resolved
Notice November 3, 2025 Delays in Load Posting via FTP Service 3h 55m
Started Nov 03, 2025, 02:20 PM UTC· resolved Nov 03, 2025, 06:15 PM UTC
- investigating Nov 03, 2025, 02:20 PM UTC
We are currently investigating an issue impacting posting loads via ftp service. Newly posted loads may not appear, our teams are actively investigating. We will provide our next update as soon as possible. We apologise for the disruption and appreciate your patience while we work to restore normal service. Thank you for your patience
- monitoring Nov 03, 2025, 04:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 03, 2025, 06:15 PM UTC
This incident has been resolved
Minor October 21, 2025 Shipment Service high Latency 2d 2h DAT One Web (Core)
Started Oct 21, 2025, 04:01 PM UTC· resolved Oct 23, 2025, 06:17 PM UTC
- investigating Oct 21, 2025, 04:01 PM UTC
We are currently experiencing latency in shipment processing, resulting in some shipments being delayed or stuck. Our engineering team is actively investigating the traffic spike. We will provide further updates as they become available.
- investigating Oct 21, 2025, 05:07 PM UTC
Teams are actively investigating and are also preparing a fix. Once deployed, we will monitor to check if the issue has mitigated. Thank you for your continued patience.
- investigating Oct 21, 2025, 06:35 PM UTC
Teams continue to monitor while they implement a fix. New updates will be provided as soon as they become available.
- monitoring Oct 21, 2025, 08:23 PM UTC
The fix is now in place and the issue has been mitigated. Teams will monitor it's effectiveness throughout the week
- resolved Oct 23, 2025, 06:17 PM UTC
This incident has been resolved.
Minor October 21, 2025 Deleted loads continue to appear on the Load Board and search pages 10d 6h DAT One Web (Core)
Started Oct 21, 2025, 03:53 PM UTC· resolved Oct 31, 2025, 10:44 PM UTC
- investigating Oct 21, 2025, 03:53 PM UTC
We are currently investigating an issue where deleted loads continue to appear on the Load Board and search pages. This is impacting compliance and operational visibility, with potential implications for fraudulent load detection. Our teams are actively working to resolve the problem as quickly as possible.
- investigating Oct 21, 2025, 03:58 PM UTC
We are continuing to investigate this issue.
- resolved Oct 31, 2025, 10:44 PM UTC
This incident has been resolved
Major October 20, 2025 New Load Search Results Delayed or Missing 1d 5h DAT One Web (Core)
Started Oct 20, 2025, 11:34 AM UTC· resolved Oct 21, 2025, 04:40 PM UTC
- investigating Oct 20, 2025, 11:34 AM UTC
We are currently investigating an issue impacting new load search results. Newly posted loads may be delayed or not appear, and existing results may look stale. Our teams are actively investigating, and based on initial analysis, this may be related to a recent AWS outage. We will provide our next update as soon as possible. We apologize for the disruption and appreciate your patience while we work to restore normal service. Thank you for your patience
- monitoring Oct 20, 2025, 12:34 PM UTC
We have implemented a fix, and the service is operating as expected. We are actively monitoring to ensure stability and full recovery. Our initial analysis indicated this may have been related to a recent provider outage. We apologize for the service disruption and appreciate your patience. Thank you for your understanding.
- monitoring Oct 21, 2025, 03:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 04:40 PM UTC
This incident has been resolved.
Major September 8, 2025 Intermittent issues with post and searches 1h 7m Load Searching
Started Sep 08, 2025, 03:18 PM UTC· resolved Sep 08, 2025, 04:25 PM UTC
- investigating Sep 08, 2025, 03:18 PM UTC
Customers are experiencing intermittent issues with posting and searching for loads and trucks. Engineering teams are actively working on the issue
- monitoring Sep 08, 2025, 03:36 PM UTC
Affected users can view matching loads after posting their trucks. https://one.support.dat.com/9-my-trucks-127a4eb6/see-matching-loads-to-your-truck-posting-30f0b5eb
- resolved Sep 08, 2025, 04:25 PM UTC
This incident is now resolved
Critical September 5, 2025 Keypoint 16d 22h Keypoint
Started Sep 05, 2025, 09:48 PM UTC· resolved Sep 22, 2025, 08:44 PM UTC
- investigating Sep 05, 2025, 09:48 PM UTC
We are currently performing emergency maintenance on our Keypoint services. As a result, some systems may be unavailable or slower than normal. Our technical team is actively working to restore full service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time
- monitoring Sep 05, 2025, 11:40 PM UTC
A fix has been implemented. We are currently monitoring this incident.
- monitoring Sep 05, 2025, 11:40 PM UTC
We are continuing to monitor for any further issues.
- investigating Sep 06, 2025, 03:06 AM UTC
The implemented fix did not resolve the issue and teams will continue their investigation.
- monitoring Sep 06, 2025, 01:56 PM UTC
The issue has been identified and mitigated. Access has been restored and services are currently operating normally. Our team will continue to monitor the system closely to ensure continued stability. Thank you for your patience while we worked to resolve this.
- investigating Sep 06, 2025, 04:44 PM UTC
The implemented fix did not resolve the issue and teams will continue their investigation.
- investigating Sep 06, 2025, 08:34 PM UTC
The system will be undergoing maintenance at 2:00pm PST. The estimated down time is 90 minutes.
- investigating Sep 07, 2025, 01:30 AM UTC
Some customers are unable to log into Keypoint. Our technical team is aware of the issue and actively working to restore services. If you are unable to login, please try again.
- investigating Sep 07, 2025, 07:07 PM UTC
Some customers are unable to log into Keypoint. We continuing to investigate, monitor, and implement additional corrective actions to mitigate the situation. If you are unable to login, please try again.
- investigating Sep 08, 2025, 03:14 PM UTC
The application is currently operational. However, some users may experience intermittent login issues and may need to retry. Our technical team is actively working to restore full service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time.
- monitoring Sep 09, 2025, 07:25 PM UTC
The issue has been identified and mitigated. Access has been restored and services are currently operating normally. Our team will continue to monitor the system closely to ensure continued stability. Thank you for your patience while we worked to resolve this.
- resolved Sep 22, 2025, 08:44 PM UTC
This incident has been resolved
Major August 28, 2025 MFA via tex message is unavailable 1h 18m DAT One Web (Core), Hosted Login Page
Started Aug 28, 2025, 08:33 PM UTC· resolved Aug 28, 2025, 09:52 PM UTC
- investigating Aug 28, 2025, 08:33 PM UTC
We are currently experiencing an issue where some customers are unable to receive multi-factor authentication (MFA) codes via text message. This is due to a problem with our SMS provider, which is causing delays and failures in code delivery. Our team is actively working with the provider to resolve the issue and will share updates as they become available. In the meantime, we recommend using an alternative authentication method (such as email or an authenticator app, if available) to access your account. We apologize for the inconvenience and appreciate your patience while we work to restore normal service.
- resolved Aug 28, 2025, 09:52 PM UTC
This incident has been resolved and normal operations have been restored.
Major August 22, 2025 TriHaul service is currently down 4d 4h DAT One Web (Core), Mileage & Routing / TriHaul
Started Aug 22, 2025, 07:05 PM UTC· resolved Aug 26, 2025, 11:45 PM UTC
- investigating Aug 22, 2025, 07:05 PM UTC
The TriHaul service is currently down, preventing users with TriHaul subscriptions from accessing its additional features while still allowing searches for regular loads. We are currently investigating this issue.
- resolved Aug 26, 2025, 11:45 PM UTC
This incident has been resolved.
Major June 24, 2025 TMS Posting Unavailable 1d 1h CarrierWatch, Keypoint
Started Jun 24, 2025, 01:33 PM UTC· resolved Jun 25, 2025, 03:03 PM UTC
- investigating Jun 24, 2025, 01:33 PM UTC
We are currently experiencing a service disruption affecting TMS postings. Some customers may be unable to post trucks or loads via their TMS, while we work to resolve this, there's a reliable workaround available using the DAT One web. We sincerely apologize for any inconvenience this may cause. We will provide another update as soon as possible. Thank you for your patience.
- investigating Jun 24, 2025, 02:43 PM UTC
We are currently experiencing a service disruption affecting TMS postings. Some customers may be unable to post trucks or loads via their TMS, while we work to resolve this, there's a reliable workaround available using the DAT One web. Some customers are experiencing login issues with CarrierWatch. We sincerely apologize for any inconvenience this may cause. We will provide another update as soon as possible. Thank you for your patience.
- monitoring Jun 25, 2025, 02:14 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jun 25, 2025, 12:39 PM UTC
We are currently experiencing a service disruption affecting TMS postings. Some customers may be unable to post trucks or loads via their TMS, while we work to resolve this, there's a reliable workaround available using the DAT One web. We sincerely apologize for any inconvenience this may cause. We will provide another update as soon as possible. Thank you for your patience.
- monitoring Jun 25, 2025, 01:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 25, 2025, 03:03 PM UTC
This incident has been resolved. The issues previously affecting TMS postings and CarrierWatch logins have been fully resolved. All services are now operating normally. We sincerely apologize for the inconvenience this disruption may have caused and thank you for your patience while our teams worked to restore service.
Major June 10, 2025 Account Self Service Unavailable 2d 21h Self Service (account.dat.com)
Started Jun 10, 2025, 02:15 PM UTC· resolved Jun 13, 2025, 11:46 AM UTC
- investigating Jun 10, 2025, 02:15 PM UTC
We are currently experiencing a service disruption affecting our self-service portal. Some customers may be unable to reactivate service or manage users. Our engineering team has identified the root cause as an outage with one of our third-party service providers. We are in close contact with their support team and are monitoring their status for updates. All other services are operating normally. We sincerely apologize for any inconvenience this may cause. We will provide another update as soon as possible. Thank you for your patience.
- monitoring Jun 13, 2025, 09:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 13, 2025, 11:46 AM UTC
This incident has been resolved.
Major April 29, 2025 Carrier authority is not active 2h 18m CarrierWatch, OnBoard
Started Apr 29, 2025, 03:33 PM UTC· resolved Apr 29, 2025, 05:52 PM UTC
- investigating Apr 29, 2025, 03:33 PM UTC
We are currently experiencing an unexpected interruption of service with authority status. Engineers are working to restore service as soon as possible. Please check FMCSA/SAFER for authority status.
- resolved Apr 29, 2025, 05:52 PM UTC
The incident has been resolved
Notice April 7, 2025 Connectivity issues with our SFTP service, affecting file posts and CarrierWatch. 2h 26m
Started Apr 07, 2025, 02:29 PM UTC· resolved Apr 07, 2025, 04:55 PM UTC
- investigating Apr 07, 2025, 02:29 PM UTC
We are currently experiencing connectivity issues with our SFTP service, which is impacting file postings and CarrierWatch functionality. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience during this time. "As a temporary fix, load postings can be immediately posted on to one.dat.com." Please check back for updates, and thank you for your understanding.
- resolved Apr 07, 2025, 04:55 PM UTC
A fix has been successfully implemented and we are currently monitoring the results. Users should now be able to post through SFTP without any issues. Thank you for your patience! If you continue to experience any problems, please reach out to support.
Critical April 3, 2025 DATOne and IQ are currently unavailable 44m
Started Apr 03, 2025, 08:49 PM UTC· resolved Apr 03, 2025, 09:34 PM UTC
- investigating Apr 03, 2025, 08:49 PM UTC
We are getting reports of users being unable to login to IQ and DATOne. Our team is actively investigating the root cause, and we will provide updates as soon as we have more information.
- monitoring Apr 03, 2025, 09:01 PM UTC
A fix has been implemented and we are currently monitoring the results.
- resolved Apr 03, 2025, 09:34 PM UTC
A fix has been implemented and we are currently monitoring the results.
Minor April 2, 2025 Load Posting Error: Temporary Workaround Available 14d DAT One Web (Core)
Started Apr 02, 2025, 12:53 PM UTC· resolved Apr 16, 2025, 01:41 PM UTC
- investigating Apr 02, 2025, 12:53 PM UTC
We are currently investigating reports from some customers experiencing an error when attempting to post a load. In the meantime, a temporary workaround is available: clearing your browser's cache and cookies should resolve the issue. Our engineering team is actively working to resolve this problem as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will provide further updates as more information becomes available
- monitoring Apr 03, 2025, 10:58 PM UTC
We have implemented a fix and our continuing to monitor systems. We appreciate your patience and understanding during this issue. If you are still experiencing issues, please try clearing your browser's cache and cookies and try to login again.
- resolved Apr 16, 2025, 01:41 PM UTC
This incident has been resolved.
Minor April 1, 2025 User Creation and Editing through account.dat.com is currently unavailable 15h 34m Self Service (account.dat.com)
Started Apr 01, 2025, 10:58 PM UTC· resolved Apr 02, 2025, 02:32 PM UTC
- investigating Apr 01, 2025, 10:58 PM UTC
User Creation and Editing through "account.dat.com" is still unavailable. Our teams remain actively engaged and are making progress toward restoring functionality. We understand the impact this may have and appreciate your patience. Updates will be provided as soon as more information becomes available.
- resolved Apr 02, 2025, 02:32 PM UTC
This incident has been resolved.
Critical April 1, 2025 DAT outage for multiple products 59m DAT One Web (Core), DAT IQ (web)
Started Apr 01, 2025, 06:37 PM UTC· resolved Apr 01, 2025, 07:37 PM UTC
- investigating Apr 01, 2025, 06:37 PM UTC
Teams are currently investigating an outage that is affected multiple products. An update will be sent once new information is available.
- resolved Apr 01, 2025, 07:37 PM UTC
A fix has been implemented and service has been restored. If you’re still experiencing issues accessing DAT products, log out and log back in.
Major March 5, 2025 Market Conditions Index data will not be available Temporarily 5h 18m Market Conditions
Started Mar 05, 2025, 02:38 PM UTC· resolved Mar 05, 2025, 07:57 PM UTC
- investigating Mar 05, 2025, 02:38 PM UTC
We are currently experiencing an unexpected interruption providing Market Conditions Data. Engineers are working to restore service as soon as possible. We appreciate your business and sincerely apologize for the inconvenience.
- investigating Mar 05, 2025, 07:12 PM UTC
Teams are continuing to mitigate the issue and another update will be sent once Market Conditions data has been fully restored.
- resolved Mar 05, 2025, 07:57 PM UTC
Teams have fully restored Market Conditions data.
Minor February 18, 2025 Products slow to load 57m DAT One Web (Core)
Started Feb 18, 2025, 02:48 PM UTC· resolved Feb 18, 2025, 03:45 PM UTC
- investigating Feb 18, 2025, 02:48 PM UTC
Customers may be experiencing difficulty or slowness when loading search results with some products. We apologize for any inconvenience this has caused, and our engineers are working diligently to fix the issue. Thank you for your patience!
- resolved Feb 18, 2025, 03:45 PM UTC
Teams have implemented a fix and have resolved the issue.
Critical February 18, 2025 FMCSA Data Issue 104d 16h DAT One Web (Core)
Started Feb 18, 2025, 01:14 AM UTC· resolved Jun 02, 2025, 05:43 PM UTC
- monitoring Feb 18, 2025, 01:14 AM UTC
Due to a delay in FMCSA’s data release, inspection and violation updates have not been refreshed beyond December 2024. DAT is working with FMCSA’s data team to address this, but there is currently no timeline for when updated datasets will be available. As a result, inspection, violation, and crash data displayed in the Company Profile page within DAT One may not reflect the most recent updates. We apologize for any inconvenience this may cause and appreciate your patience. We will continue to monitor the situation and provide updates as more information becomes available. Estimated time for resolution: 02/22/2025
- monitoring Feb 18, 2025, 05:37 PM UTC
We are continuing to monitor for any further issues. We currently don't have an estimated time for resolution.
- resolved Jun 02, 2025, 05:43 PM UTC
It has been confirmed we are no longer having data issues. This is now resolved.
Critical February 3, 2025 An issue impacting searching loads in DAT ONE Mobile 1h 41m Load Searching
Started Feb 03, 2025, 01:38 PM UTC· resolved Feb 03, 2025, 03:19 PM UTC
- investigating Feb 03, 2025, 01:38 PM UTC
Customers are currently unable to perform load search in DAT ONE Mobile. Engineers are investigating root cause(s).
- monitoring Feb 03, 2025, 03:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2025, 03:19 PM UTC
This incident has been resolved.
Major January 18, 2025 Load searches are not returning accurate results 19m DAT One Web (Core)
Started Jan 18, 2025, 02:54 PM UTC· resolved Jan 18, 2025, 03:13 PM UTC
- identified Jan 18, 2025, 02:54 PM UTC
We are currently experiencing an intermittent issue where some load searches are not returning accurate results. Our team is actively working on resolving this. Estimated resolution time: 7:35 PM Pacific Time.
- monitoring Jan 18, 2025, 03:08 PM UTC
A fix has been deployed and we are verifying searches are running normally.
- resolved Jan 18, 2025, 03:13 PM UTC
We have validated the fix and searches are working normally.