DAT Freight & Analytics incident

MFA via tex message is unavailable

Major Resolved View vendor source →

DAT Freight & Analytics experienced a major incident on August 28, 2025 affecting DAT One Web and Login Page, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 08:33 PM UTC
Resolved
Aug 28, 2025, 09:52 PM UTC
Duration
1h 18m
Detected by Pingoru
Aug 28, 2025, 08:33 PM UTC

Affected components

DAT One WebLogin Page

Update timeline

  1. investigating Aug 28, 2025, 08:33 PM UTC

    We are currently experiencing an issue where some customers are unable to receive multi-factor authentication (MFA) codes via text message. This is due to a problem with our SMS provider, which is causing delays and failures in code delivery. Our team is actively working with the provider to resolve the issue and will share updates as they become available. In the meantime, we recommend using an alternative authentication method (such as email or an authenticator app, if available) to access your account. We apologize for the inconvenience and appreciate your patience while we work to restore normal service.

  2. resolved Aug 28, 2025, 09:52 PM UTC

    This incident has been resolved and normal operations have been restored.