DAT Freight & Analytics experienced a critical incident on September 5, 2025 affecting Keypoint, lasting 16d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2025, 09:48 PM UTC
We are currently performing emergency maintenance on our Keypoint services. As a result, some systems may be unavailable or slower than normal. Our technical team is actively working to restore full service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time
- monitoring Sep 05, 2025, 11:40 PM UTC
A fix has been implemented. We are currently monitoring this incident.
- monitoring Sep 05, 2025, 11:40 PM UTC
We are continuing to monitor for any further issues.
- investigating Sep 06, 2025, 03:06 AM UTC
The implemented fix did not resolve the issue and teams will continue their investigation.
- monitoring Sep 06, 2025, 01:56 PM UTC
The issue has been identified and mitigated. Access has been restored and services are currently operating normally. Our team will continue to monitor the system closely to ensure continued stability. Thank you for your patience while we worked to resolve this.
- investigating Sep 06, 2025, 04:44 PM UTC
The implemented fix did not resolve the issue and teams will continue their investigation.
- investigating Sep 06, 2025, 08:34 PM UTC
The system will be undergoing maintenance at 2:00pm PST. The estimated down time is 90 minutes.
- investigating Sep 07, 2025, 01:30 AM UTC
Some customers are unable to log into Keypoint. Our technical team is aware of the issue and actively working to restore services. If you are unable to login, please try again.
- investigating Sep 07, 2025, 07:07 PM UTC
Some customers are unable to log into Keypoint. We continuing to investigate, monitor, and implement additional corrective actions to mitigate the situation. If you are unable to login, please try again.
- investigating Sep 08, 2025, 03:14 PM UTC
The application is currently operational. However, some users may experience intermittent login issues and may need to retry. Our technical team is actively working to restore full service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time.
- monitoring Sep 09, 2025, 07:25 PM UTC
The issue has been identified and mitigated. Access has been restored and services are currently operating normally. Our team will continue to monitor the system closely to ensure continued stability. Thank you for your patience while we worked to resolve this.
- resolved Sep 22, 2025, 08:44 PM UTC
This incident has been resolved