DAT Freight & Analytics incident

Keypoint Unavailable

Critical Resolved View vendor source →

DAT Freight & Analytics experienced a critical incident on November 22, 2025 affecting Keypoint, lasting 2d 6h. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2025, 09:21 AM UTC
Resolved
Nov 24, 2025, 04:09 PM UTC
Duration
2d 6h
Detected by Pingoru
Nov 22, 2025, 09:21 AM UTC

Affected components

Keypoint

Update timeline

  1. investigating Nov 22, 2025, 09:21 AM UTC

    Access to the Keypoint machines is currently unavailable. Our engineering team is actively working to resolve the issue and restore service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your continued patience. Next update: We will provide an update at 9:00 AM PST / 12:00 PM EST.

  2. investigating Nov 22, 2025, 05:25 PM UTC

    Access to the Keypoint machines is currently unavailable. Our engineering team is actively working to resolve the issue and restore service as quickly as possible. We are still working on it and will provide an update as soon as possible. We apologize for any inconvenience this may cause and appreciate your continued patience. Next update: We will provide another update in 2 hours.

  3. identified Nov 22, 2025, 06:05 PM UTC

    The issue has been identified, and some customers have been able to connect. However, access to the Keypoint machines remains partially unavailable. Our engineering team is continuing to work on a full resolution. We will share further updates as soon as possible. Thank you for your patience and understanding. Another update will be provided in 2 hours.

  4. identified Nov 22, 2025, 08:54 PM UTC

    The issue has been identified, and some customers have been able to connect. However, access to the Keypoint machines remains partially unavailable. Our engineering team is continuing to work on a full resolution. Thank you for your patience and understanding. Next Update: in 2 hours.

  5. monitoring Nov 22, 2025, 11:25 PM UTC

    A fix has been implemented and we are currently monitoring the results. If you continue to experience any issues, please contact customer support.

  6. monitoring Nov 22, 2025, 11:26 PM UTC

    A fix has been implemented and we are currently monitoring the results. If you continue to experience any issues, please contact customer support.

  7. resolved Nov 24, 2025, 04:09 PM UTC

    This incident has been resolved.