D-ID Outage History

D-ID had 16 outages in the last 2 years totaling 13h 7m of downtime — averaging 0.7 incidents per month.

There were 16 D-ID outages since September 1, 2025 totaling 13h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.d-id.com

Minor August 11, 2026

Streaming outage in several avatar types

Detected by Pingoru: Aug 11, 2026, 08:19 PM UTC
Resolved: Aug 11, 2026, 08:19 PM UTC
Duration: —

Affected: Studio WebappAgents API

Timeline · 4 updates

investigating Aug 11, 2026, 08:09 PM UTC

Status: Investigating We are currently investigating reports of an issue affecting Talks and Clips Streaming for Agents connection failures. Our team is working to identify the root cause. We will provide an update as soon as more information is available. Affected components Agents API (Partial outage) Studio Webapp (Partial outage)
identified Aug 11, 2026, 08:16 PM UTC

Status: Identified We have identified the root cause of the issue affecting several avatar types - streaming connection failures. A fix is being implemented. We will continue to provide updates as we make progress. Affected components Agents API (Partial outage) Studio Webapp (Partial outage)
monitoring Aug 11, 2026, 08:16 PM UTC

Status: Monitoring A fix has been implemented and we are currently monitoring the results to ensure full recovery. We will confirm once the issue is fully resolved. Affected components Agents API (Partial outage) Studio Webapp (Partial outage)
resolved Aug 11, 2026, 08:19 PM UTC

Status: Resolved The issue affecting Streaming connection failures on several avatar types. has been resolved. Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused. Affected components Agents API (Operational) Studio Webapp (Operational)

Read the full incident report →

Minor August 9, 2026

Agent audio not playing for Fluent Clip presenters

Detected by Pingoru: Aug 09, 2026, 10:47 AM UTC
Resolved: Aug 09, 2026, 10:47 AM UTC
Duration: —

Affected: Agents API

Timeline · 2 updates

investigating Aug 09, 2026, 10:44 AM UTC

Status: Investigating We are currently investigating reports of an issue affecting specific clip presenters, where agent audio is not playing. Affected components Agents API (Degraded performance)
resolved Aug 09, 2026, 10:47 AM UTC

Status: Resolved The issue affecting specific clip agent presenters has been resolved. Affected components Agents API (Operational)

Read the full incident report →

Minor June 16, 2026

Partial Outage in Agents and Talks/Clips Streaming

Detected by Pingoru: Jun 16, 2026, 02:18 PM UTC
Resolved: Jun 16, 2026, 02:18 PM UTC
Duration: —

Affected: Agents API

Timeline · 2 updates

investigating Jun 16, 2026, 02:03 PM UTC

Status: Investigating We are currently investigating reports of an issue affecting agents api and streaming. Our team is working to identify the root cause. We will provide an update as soon as more information is available. Affected components Agents API (Partial outage)
resolved Jun 16, 2026, 02:18 PM UTC

Status: Resolved The issue affecting agents api and streaming is resolved Affected components Agents API (Operational)

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Minor June 14, 2026

Outage in Clips (V3 Pro Avatars) Streamer

Detected by Pingoru: Jun 14, 2026, 10:56 AM UTC
Resolved: Jun 14, 2026, 10:56 AM UTC
Duration: —

Affected: Agents API

Timeline · 2 updates

investigating Jun 14, 2026, 10:42 AM UTC

Status: Investigating We are currently investigating reports of an issue affecting V3 Pro Avatars: https://docs.d-id.com/reference/clips-premium-avatars streaming. Our team is working to identify the root cause. We will provide an update as soon as more information is available. Affected components Agents API (Partial outage)
resolved Jun 14, 2026, 10:56 AM UTC

Status: Resolved The issue impacting agent streaming of clips presentations has been resolved. Affected components Agents API (Operational)

Read the full incident report →

Minor June 8, 2026

Specific avatar sessions failing

Detected by Pingoru: Jun 08, 2026, 05:03 PM UTC
Resolved: Jun 08, 2026, 05:03 PM UTC
Duration: —

Affected: Agents API

Timeline · 2 updates

investigating Jun 08, 2026, 03:14 PM UTC

Status: Investigating We are currently investigating reports of an issue affecting Agent sessions. Our team is working to identify the root cause. We will provide an update as soon as more information is available. Affected components Agents API (Degraded performance)
resolved Jun 08, 2026, 05:03 PM UTC

Status: Resolved We are currently investigating reports of an issue affecting Agent sessions. Our team is working to identify the root cause. We will provide an update as soon as more information is available. Affected components Agents API (Operational)

Read the full incident report →

Minor May 5, 2026

Partial Service Outage

Detected by Pingoru: May 05, 2026, 05:06 PM UTC
Resolved: May 05, 2026, 05:06 PM UTC
Duration: —

Affected: Studio Webapp

Timeline · 4 updates

investigating May 05, 2026, 02:37 PM UTC

Status: Investigating We are currently investigating reports of an issue affecting our Studio website. Our team is working to identify the root cause. We will provide an update as soon as more information is available. Affected components Studio Webapp (Partial outage)
investigating May 05, 2026, 03:36 PM UTC

Status: Investigating The issue has been resolved and all services are operating normally Affected components Studio Webapp (Operational)
investigating May 05, 2026, 03:37 PM UTC

Status: Investigating The issue has been resolved and all services are operating normally Affected components Studio Webapp (Operational)
resolved May 05, 2026, 03:40 PM UTC

Status: Resolved The issue affecting has been resolved. Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused. Affected components Studio Webapp (Operational)

Read the full incident report →

Minor April 30, 2026

Partial Outage Expressive Agents

Detected by Pingoru: Apr 30, 2026, 10:42 AM UTC
Resolved: Apr 30, 2026, 10:42 AM UTC
Duration: —

Affected: Agents API

Timeline · 2 updates

investigating Apr 26, 2026, 03:00 PM UTC

Status: Investigating We are currently investigating an issue affecting expressive agents, where some agents fail to respond to user messages or speech and do not say their greeting. Affected components Agents API (Partial outage)
resolved Apr 30, 2026, 10:42 AM UTC

Status: Resolved The issue affecting Expressive agents has been resolved. Affected components Agents API (Operational)

Read the full incident report →

Minor April 21, 2026

Partial outage on Clips API

Detected by Pingoru: Apr 21, 2026, 03:21 PM UTC
Resolved: Apr 21, 2026, 03:21 PM UTC
Duration: —

Affected: Avatars APIStudio WebappTranslations APIAgents APIVideos API

Timeline · 2 updates

investigating Apr 20, 2026, 08:00 PM UTC

Status: Investigating The issue affecting clips creation has been resolved. Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused. Affected components Avatars API (Operational) Translations API (Operational) Videos API (Partial outage) Agents API (Operational) Studio Webapp (Operational)
resolved Apr 21, 2026, 03:21 PM UTC

Status: Resolved The issue affecting affecting clips creation has been resolved. Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused. Affected components Translations API (Operational) Videos API (Operational) Agents API (Operational) Studio Webapp (Operational) Avatars API (Operational)

Read the full incident report →

Minor April 5, 2026

Partial outage in Agents V3 streamers

Detected by Pingoru: Apr 05, 2026, 12:44 PM UTC
Resolved: Apr 05, 2026, 12:44 PM UTC
Duration: —

Affected: Agents API

Timeline · 3 updates

investigating Mar 30, 2026, 10:47 AM UTC

Status: Investigating We are currently investigating reports of an issue affecting v3 (clips agents) Affected components Agents API (Partial outage)
resolved Mar 30, 2026, 12:43 PM UTC

Status: Resolved The issue affecting clips v2 streamer has been resolved. Systems are operating normally. Affected components Agents API (Operational)
resolved Apr 05, 2026, 12:44 PM UTC

Status: Resolved The issue affecting [***brief description of the service or functionality***] has been resolved. Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused. Affected components Agents API (Operational)

Read the full incident report →

Minor February 3, 2026

Provider Outage: Azure cloud service management issues

Detected by Pingoru: Feb 03, 2026, 08:57 AM UTC
Resolved: Feb 03, 2026, 08:57 AM UTC
Duration: —

Affected: Avatars APIStudio WebappTranslations APIAgents APIVideos API

Timeline · 5 updates

investigating Feb 02, 2026, 08:30 PM UTC

Status: Investigating We are currently investigating reports of an issue affecting processing performance. Our team is working to identify the root cause while scaling alternative resources to compensate. We will provide an update as soon as more information is available. Affected components Videos API (Full outage) Agents API (Degraded performance) Studio Webapp (Degraded performance) Translations API (Degraded performance)
identified Feb 02, 2026, 08:32 PM UTC

Status: Identified We have identified the root cause of the issue affecting cloud processing servers. A fix is being implemented. We will continue to provide updates as we make progress. Affected components Videos API (Degraded performance) Agents API (Degraded performance) Studio Webapp (Degraded performance) Translations API (Degraded performance)
identified Feb 02, 2026, 09:34 PM UTC

Status: Identified We have identified the root cause of the issue to be a widespread event affecting our Azure US cluster. We will continue to provide updates as we make progress. The service is back to normal operation, creation of new agents and avatars is currently still unavailable Azure status page: https://azure.status.microsoft/en-us/status Affected components Videos API (Operational) Agents API (Degraded performance) Studio Webapp (Degraded performance) Avatars API (Partial outage) Translations API (Operational)
monitoring Feb 03, 2026, 07:35 AM UTC

Status: Monitoring Azure has reported a fix has been implemented and we are currently monitoring the results to ensure full recovery. We will confirm once the issue is fully resolved. Affected components Videos API (Operational) Agents API (Operational) Studio Webapp (Operational) Avatars API (Operational) Translations API (Operational)
resolved Feb 03, 2026, 08:57 AM UTC

Status: Resolved The issue has fully resolved Azure incident ID: FNJ8-VQZ See more: https://azure.status.microsoft/en-us/status/history/ Affected components Videos API (Operational) Agents API (Operational) Studio Webapp (Operational) Avatars API (Operational) Translations API (Operational)