Provider Outage: Azure cloud service management issues

Update timeline

1. investigating Feb 02, 2026, 08:30 PM UTC

   Status: Investigating We are currently investigating reports of an issue affecting processing performance. Our team is working to identify the root cause while scaling alternative resources to compensate. We will provide an update as soon as more information is available. Affected components Videos API (Full outage) Agents API (Degraded performance) Studio Webapp (Degraded performance) Translations API (Degraded performance)

2. identified Feb 02, 2026, 08:32 PM UTC

   Status: Identified We have identified the root cause of the issue affecting cloud processing servers. A fix is being implemented. We will continue to provide updates as we make progress. Affected components Videos API (Degraded performance) Agents API (Degraded performance) Studio Webapp (Degraded performance) Translations API (Degraded performance)

3. identified Feb 02, 2026, 09:34 PM UTC

   Status: Identified We have identified the root cause of the issue to be a widespread event affecting our Azure US cluster. We will continue to provide updates as we make progress. The service is back to normal operation, creation of new agents and avatars is currently still unavailable Azure status page: https://azure.status.microsoft/en-us/status Affected components Videos API (Operational) Agents API (Degraded performance) Studio Webapp (Degraded performance) Avatars API (Partial outage) Translations API (Operational)

4. monitoring Feb 03, 2026, 07:35 AM UTC

   Status: Monitoring Azure has reported a fix has been implemented and we are currently monitoring the results to ensure full recovery. We will confirm once the issue is fully resolved. Affected components Videos API (Operational) Agents API (Operational) Studio Webapp (Operational) Avatars API (Operational) Translations API (Operational)

5. resolved Feb 03, 2026, 08:57 AM UTC

   Status: Resolved The issue has fully resolved Azure incident ID: FNJ8-VQZ See more: https://azure.status.microsoft/en-us/status/history/ Affected components Videos API (Operational) Agents API (Operational) Studio Webapp (Operational) Avatars API (Operational) Translations API (Operational)