Cytracom incident
ControlOne partial service degradation in the US-Southeast (ATL) Region
Minor Vendor's status page →
Resolved after 14 hours 28 minutes, affecting US-SouthEast (ATL) Region, on July 21, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
US-SouthEast (ATL) Region
Update timeline
- investigating Jul 21, 2026, 01:44 PM UTC
We have identified an issue causing a partial service degradation for a 15% subset of customers in the US-Southeast ControlOne region. ControlOne Bridges may experience intermittent connectivity ControlOne Agents may experience intermittent connectivity or "Retrying" status
- monitoring Jul 21, 2026, 02:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2026, 04:12 AM UTC
This incident has been resolved.
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