Cytracom incident

ControlOne partial service degradation in the US-Southeast (ATL) Region

Cytracom experienced a minor incident on July 21, 2026 affecting US-SouthEast (ATL) Region, lasting 14h 28m. The incident has been resolved; the full update timeline is below.

Started: Jul 21, 2026, 01:44 PM UTC
Resolved: Jul 22, 2026, 04:12 AM UTC
Duration: 14h 28m
Detected by Pingoru: Jul 21, 2026, 01:44 PM UTC

Affected components

US-SouthEast (ATL) Region

Update timeline

investigating Jul 21, 2026, 01:44 PM UTC

We have identified an issue causing a partial service degradation for a 15% subset of customers in the US-Southeast ControlOne region. ControlOne Bridges may experience intermittent connectivity ControlOne Agents may experience intermittent connectivity or "Retrying" status
monitoring Jul 21, 2026, 02:12 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 22, 2026, 04:12 AM UTC

This incident has been resolved.