Cytracom incident

ControlOne API + Management portal increased load times.

Minor Resolved View vendor source →

Cytracom experienced a minor incident on April 23, 2026 affecting ControlOne Management Portal, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 12:36 PM UTC
Resolved
Apr 23, 2026, 03:44 PM UTC
Duration
3h 8m
Detected by Pingoru
Apr 23, 2026, 12:36 PM UTC

Affected components

ControlOne Management Portal

Update timeline

  1. investigating Apr 23, 2026, 12:36 PM UTC

    We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.

  2. identified Apr 23, 2026, 12:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 23, 2026, 12:54 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 23, 2026, 02:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 23, 2026, 03:44 PM UTC

    This incident has been resolved.