Cytracom incident
ControlOne API + Management portal increased load times.
Resolved after 3 hours 8 minutes, affecting ControlOne Management Portal, on April 23, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 23, 2026, 12:36 PM UTC
We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.
- identified Apr 23, 2026, 12:47 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 23, 2026, 12:54 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 23, 2026, 02:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2026, 03:44 PM UTC
This incident has been resolved.
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