Cytracom incident
ControlOne API + Management portal increased load times.
Resolved after 3 hours 34 minutes, affecting ControlOne Management Portal, on December 15, 2025.
ControlOne Management portal response times are within expected limits. ControlOne Agent connection rates have returned to normal. We are continuing to monitor the results of the fix.
Affected components
Update timeline
- investigating Dec 15, 2025, 10:25 PM UTC
We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.
- identified Dec 16, 2025, 12:33 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 16, 2025, 12:55 AM UTC
ControlOne Management portal response times are within expected limits. ControlOne Agent connection rates have returned to normal. We are continuing to monitor the results of the fix.
- resolved Dec 16, 2025, 01:59 AM UTC
This incident has been resolved.
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