Cytracom incident

ControlOne API + Management portal increased load times.

Minor Resolved View vendor source →

Cytracom experienced a minor incident on December 15, 2025 affecting ControlOne Management Portal, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 10:25 PM UTC
Resolved
Dec 16, 2025, 01:59 AM UTC
Duration
3h 34m
Detected by Pingoru
Dec 15, 2025, 10:25 PM UTC

Affected components

ControlOne Management Portal

Update timeline

  1. investigating Dec 15, 2025, 10:25 PM UTC

    We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.

  2. identified Dec 16, 2025, 12:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 16, 2025, 12:55 AM UTC

    ControlOne Management portal response times are within expected limits. ControlOne Agent connection rates have returned to normal. We are continuing to monitor the results of the fix.

  4. resolved Dec 16, 2025, 01:59 AM UTC

    This incident has been resolved.