Cytracom incident

ControlOne partial service degradation in the US-SouthEast (ATL) Region

Resolved after 2 hours 36 minutes, affecting US-SouthEast (ATL) Region, on January 29, 2026.

monitoring Jan 29, 2026, 05:10 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 29, 2026, 04:19 PM UTC
Resolved
Jan 29, 2026, 06:56 PM UTC
Duration
2h 36m
Detected by Pingoru
Jan 29, 2026, 04:19 PM UTC

Affected components

US-SouthEast (ATL) Region

Update timeline

  1. investigating Jan 29, 2026, 04:19 PM UTC

    We have identified an issue causing a partial service degradation for a subset of customers in the US-SouthEast ControlOne region. ControlOne Bridges may experience intermittent connectivity ControlOne Agents may experience intermittent connectivity or "Retrying" status

  2. monitoring Jan 29, 2026, 05:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 29, 2026, 06:56 PM UTC

    This incident has been resolved.

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