Cytracom incident

ControlOne partial service degradation in the US-SouthEast (ATL) Region

Cytracom experienced a major incident on January 29, 2026 affecting US-SouthEast (ATL) Region, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started: Jan 29, 2026, 04:19 PM UTC
Resolved: Jan 29, 2026, 06:56 PM UTC
Duration: 2h 36m
Detected by Pingoru: Jan 29, 2026, 04:19 PM UTC

Affected components

US-SouthEast (ATL) Region

Update timeline

investigating Jan 29, 2026, 04:19 PM UTC

We have identified an issue causing a partial service degradation for a subset of customers in the US-SouthEast ControlOne region. ControlOne Bridges may experience intermittent connectivity ControlOne Agents may experience intermittent connectivity or "Retrying" status
monitoring Jan 29, 2026, 05:10 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 29, 2026, 06:56 PM UTC

This incident has been resolved.