Cytracom incident

ControlOne partial service degradation

Ongoing since 01:05 PM UTC, affecting US-NorthEast (EWR) Region and US-SouthEast (ATL) Region and 1 more.

identified Oct 27, 2026, 02:32 PM UTC

The issue has been identified, and a fix is rolling out in stages to all customers.

Started
Oct 27, 2026, 01:05 PM UTC
Resolved
Ongoing
Duration
● 2h 2m
Detected by Pingoru
Oct 27, 2026, 01:05 PM UTC

Affected components

US-NorthEast (EWR) RegionUS-SouthEast (ATL) RegionUS-MidWest (ORD) RegionUS-SouthCentral (DFW) RegionUS-NorthWest (SEA) RegionUS-SouthWest (LAX) Region

Update timeline

  1. investigating Oct 27, 2026, 01:05 PM UTC

    We have identified an issue causing a partial service degradation for a subset of customers. ControlOne Bridges and Agents may experience intermittent connectivity and DNS lookup failures

  2. identified Oct 27, 2026, 02:32 PM UTC

    The issue has been identified, and a fix is rolling out in stages to all customers.

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