- Detected by Pingoru
- Oct 12, 2026, 04:56 AM UTC
- Resolved
- Oct 16, 2026, 03:55 PM UTC
- Duration
- 4d 10h
Affected: CYPHER for academiaCYPHER for businessCYPHER for entrepreneursCYPHER for academia AUCYPHER for business AU
Timeline · 2 updates
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identified Oct 12, 2026, 04:56 AM UTC
We are experiencing technical difficulty in sending email to most customers in our US and AU region clusters. We are working on an expedient fix and will update as soon as possible.
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resolved Oct 16, 2026, 03:55 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2026, 10:05 PM UTC
- Resolved
- Oct 09, 2026, 03:01 AM UTC
- Duration
- 4h 56m
Affected: CYPHER for business
Timeline · 4 updates
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investigating Oct 08, 2026, 10:05 PM UTC
We are currently investigating this issue.
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identified Oct 08, 2026, 11:21 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 08, 2026, 11:29 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 09, 2026, 03:01 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2026, 02:36 PM UTC
- Resolved
- Oct 02, 2026, 05:10 PM UTC
- Duration
- 2h 33m
Affected: CYPHER for academia
Timeline · 2 updates
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investigating Oct 02, 2026, 02:36 PM UTC
We are currently investigating an issue with the CYPHER Learning platform for academia that is causing degraded performance.
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resolved Oct 02, 2026, 05:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 11, 2026, 06:10 PM UTC
- Resolved
- Sep 11, 2026, 07:21 PM UTC
- Duration
- 1h 11m
Affected: CYPHER for academiaCYPHER for businessCYPHER for entrepreneursCYPHER for academia EUCYPHER for business EUCYPHER for academia AUCYPHER for business AU
Timeline · 4 updates
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identified Sep 11, 2026, 06:10 PM UTC
Some custom domains are currently experiencing an issue loading with certain content. We are working on a fix now and will have an update soon.
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monitoring Sep 11, 2026, 07:17 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Sep 11, 2026, 07:17 PM UTC
We are continuing to monitor for any further issues.
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resolved Sep 11, 2026, 07:21 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 01, 2026, 07:20 PM UTC
- Resolved
- Jul 01, 2026, 08:49 PM UTC
- Duration
- 1h 28m
Affected: CYPHER for business
Timeline · 2 updates
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identified Jul 01, 2026, 07:20 PM UTC
Some customers are experiencing issues with our search functionality on CYPHER for Business in the US. We are working on this and expect to have it resolved soon.
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resolved Jul 01, 2026, 08:49 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 31, 2026, 06:35 PM UTC
- Resolved
- Jun 01, 2026, 03:21 AM UTC
- Duration
- 8h 45m
Affected: CYPHER for business
Timeline · 4 updates
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investigating May 31, 2026, 06:35 PM UTC
We are currently investigating this issue.
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identified May 31, 2026, 06:48 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring May 31, 2026, 06:51 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 01, 2026, 03:21 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 09:28 AM UTC
- Resolved
- May 04, 2026, 04:09 PM UTC
- Duration
- 6h 40m
Affected: CYPHER for business EU
Timeline · 3 updates
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investigating May 04, 2026, 09:28 AM UTC
We are currently experiencing performance degradation in our EU (BIZ) environment. Users may encounter slow loading times when accessing dashboards, classes, and related pages. In some cases, requests may fail with 502, 503, or 504 errors. Our team is currently investigating the issue.
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monitoring May 04, 2026, 12:13 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 04, 2026, 04:09 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 04:58 PM UTC
- Resolved
- Mar 16, 2026, 08:07 PM UTC
- Duration
- 3h 8m
Affected: CYPHER for business EU
Timeline · 3 updates
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investigating Mar 16, 2026, 04:58 PM UTC
We are currently investigating this issue.
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investigating Mar 16, 2026, 06:58 PM UTC
We are continuing to investigate this issue.
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resolved Mar 16, 2026, 08:07 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 27, 2026, 05:34 PM UTC
- Resolved
- Feb 27, 2026, 06:41 PM UTC
- Duration
- 1h 7m
Affected: CYPHER for business EU
Timeline · 6 updates
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identified Feb 27, 2026, 05:34 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Feb 27, 2026, 06:02 PM UTC
A fix has been implemented and we are monitoring the results.
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identified Feb 27, 2026, 06:07 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Feb 27, 2026, 06:17 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Feb 27, 2026, 06:41 PM UTC
We are continuing to monitor for any further issues.
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resolved Feb 27, 2026, 06:41 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 23, 2026, 12:49 AM UTC
- Resolved
- Jan 23, 2026, 01:03 AM UTC
- Duration
- 14m
Affected: CYPHER for business AU
Timeline · 2 updates
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investigating Jan 23, 2026, 12:49 AM UTC
We are currently investigating this issue.
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resolved Jan 23, 2026, 01:03 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 12, 2026, 08:05 PM UTC
- Resolved
- Jan 12, 2026, 09:13 PM UTC
- Duration
- 1h 8m
Affected: CYPHER for academia
Timeline · 3 updates
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investigating Jan 12, 2026, 08:05 PM UTC
Reports are currently not working correctly on CYPHER for Academia. We are currently investigating this issue.
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monitoring Jan 12, 2026, 08:37 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 12, 2026, 09:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 21, 2025, 07:13 PM UTC
- Resolved
- Oct 21, 2025, 10:37 PM UTC
- Duration
- 3h 24m
Affected: CYPHER for business
Timeline · 2 updates
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identified Oct 21, 2025, 07:13 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Oct 21, 2025, 10:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 21, 2025, 05:45 AM UTC
- Resolved
- Oct 21, 2025, 05:10 PM UTC
- Duration
- 11h 24m
Affected: CYPHER for academia
Timeline · 4 updates
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investigating Oct 21, 2025, 05:45 AM UTC
We are currently investigating this issue.
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investigating Oct 21, 2025, 08:24 AM UTC
We are continuing to investigate this issue.
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monitoring Oct 21, 2025, 08:25 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 21, 2025, 05:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 15, 2025, 08:18 AM UTC
- Resolved
- Oct 15, 2025, 10:09 AM UTC
- Duration
- 1h 50m
Affected: CYPHER for academiaCYPHER for businessCYPHER for entrepreneursCYPHER for academia EUCYPHER for business EUCYPHER for academia AUCYPHER for business AU
Timeline · 2 updates
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investigating Oct 15, 2025, 08:18 AM UTC
We are currently experiencing a major outage affecting Cypher Support. The issue is due to a widespread outage with our third-party support provider, Zoho Desk. Our team is actively monitoring the situation, and we will provide updates as soon as the service is restored. You can track Zoho Desk’s incident status directly here: https://status.zoho.com/ We apologize for the inconvenience and appreciate your patience.
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resolved Oct 15, 2025, 10:09 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 18, 2025, 03:19 AM UTC
- Resolved
- Sep 18, 2025, 03:30 PM UTC
- Duration
- 12h 11m
Affected: CYPHER for academia
Timeline · 4 updates
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identified Sep 18, 2025, 03:19 AM UTC
We are currently experiencing a DDoS attack on CYPHER for Academia and are working to mitigate it. We expect to have this resolved within a few minutes.
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identified Sep 18, 2025, 07:17 AM UTC
We are still working on the issue and will provide updates as soon as possible.
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identified Sep 18, 2025, 11:48 AM UTC
While the application is up and running, we are still experiencing sluggishness resulting in numerous timeout requests. We continue to work to mitigate this.
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resolved Sep 18, 2025, 03:30 PM UTC
All performance issues have been resolved and operations have returned to normal. We will continue to monitor the platform to ensure no further issues occur.
Read the full incident report →
- Detected by Pingoru
- Aug 07, 2025, 05:07 PM UTC
- Resolved
- Aug 07, 2025, 05:31 PM UTC
- Duration
- 24m
Affected: CYPHER for academia AU
Timeline · 4 updates
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investigating Aug 07, 2025, 05:07 PM UTC
We are currently investigating this issue.
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identified Aug 07, 2025, 05:11 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Aug 07, 2025, 05:14 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 07, 2025, 05:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 25, 2025, 08:30 PM UTC
- Resolved
- Jun 25, 2025, 08:53 PM UTC
- Duration
- 22m
Affected: CYPHER for academia AU
Timeline · 2 updates
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investigating Jun 25, 2025, 08:30 PM UTC
We are currently investigating this issue.
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resolved Jun 25, 2025, 08:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 24, 2025, 07:25 PM UTC
- Resolved
- Jun 24, 2025, 11:56 PM UTC
- Duration
- 4h 30m
Affected: CYPHER for business
Timeline · 5 updates
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investigating Jun 24, 2025, 07:25 PM UTC
We are currently experiencing issues with search on CYPHER for business. We are investigating.
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investigating Jun 24, 2025, 11:12 PM UTC
We are working on a resolution to the issue affecting search functionality on CYPHER for business.
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identified Jun 24, 2025, 11:13 PM UTC
We are working on a resolution to the issue affecting search functionality on CYPHER for business.
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monitoring Jun 24, 2025, 11:28 PM UTC
Search functionality on CYPHER for business has been restored. We are currently monitoring the system to ensure stability.
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resolved Jun 24, 2025, 11:56 PM UTC
The issue affecting search functionality on CYPHER for business has been resolved. Everything is now working as expected.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2025, 09:06 PM UTC
- Resolved
- Mar 26, 2025, 03:19 AM UTC
- Duration
- 6h 13m
Affected: CYPHER for business
Timeline · 2 updates
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identified Mar 25, 2025, 09:06 PM UTC
We have identified a problem with the search functionality in CYPHER for Business. We have implemented a fix and it should be resolved shortly. We'll have another update momentarily.
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resolved Mar 26, 2025, 03:19 AM UTC
The search functionality in CYPHER for Business is now working. This issue has been resolved.
Read the full incident report →
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