CYPHER Learning experienced a major incident on October 15, 2025 affecting CYPHER for academia and CYPHER for business and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
CYPHER for academiaCYPHER for businessCYPHER for entrepreneursCYPHER for academia EUCYPHER for business EUCYPHER for academia AUCYPHER for business AU
Update timeline
- investigating Oct 15, 2025, 08:18 AM UTC
We are currently experiencing a major outage affecting Cypher Support. The issue is due to a widespread outage with our third-party support provider, Zoho Desk. Our team is actively monitoring the situation, and we will provide updates as soon as the service is restored. You can track Zoho Desk’s incident status directly here: https://status.zoho.com/ We apologize for the inconvenience and appreciate your patience.
- resolved Oct 15, 2025, 10:09 AM UTC
This incident has been resolved.