CYPHER Learning experienced a major incident on September 18, 2025 affecting CYPHER for academia, lasting 12h 11m. The incident has been resolved; the full update timeline is below.
Affected components
CYPHER for academia
Update timeline
- identified Sep 18, 2025, 03:19 AM UTC
We are currently experiencing a DDoS attack on CYPHER for Academia and are working to mitigate it. We expect to have this resolved within a few minutes.
- identified Sep 18, 2025, 07:17 AM UTC
We are still working on the issue and will provide updates as soon as possible.
- identified Sep 18, 2025, 11:48 AM UTC
While the application is up and running, we are still experiencing sluggishness resulting in numerous timeout requests. We continue to work to mitigate this.
- resolved Sep 18, 2025, 03:30 PM UTC
All performance issues have been resolved and operations have returned to normal. We will continue to monitor the platform to ensure no further issues occur.