CYPHER Learning incident

Performance Degradation – EU Region (BIZ)

CYPHER Learning experienced a minor incident on May 4, 2026 affecting CYPHER for business EU, lasting 6h 40m. The incident has been resolved; the full update timeline is below.

Started: May 04, 2026, 09:28 AM UTC
Resolved: May 04, 2026, 04:09 PM UTC
Duration: 6h 40m
Detected by Pingoru: May 04, 2026, 09:28 AM UTC

Affected components

CYPHER for business EU

Update timeline

investigating May 04, 2026, 09:28 AM UTC

We are currently experiencing performance degradation in our EU (BIZ) environment. Users may encounter slow loading times when accessing dashboards, classes, and related pages. In some cases, requests may fail with 502, 503, or 504 errors. Our team is currently investigating the issue.
monitoring May 04, 2026, 12:13 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 04, 2026, 04:09 PM UTC

This incident has been resolved.