Cumulocity Outage History

Started Oct 21, 2026, 12:26 PM UTC· resolved Oct 21, 2026, 01:39 PM UTC

1. investigating Oct 21, 2026, 12:26 PM UTC

   We observed a performance issue within the Cumulocity platform on the CUMULOCITY.COM environment. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.

2. resolved Oct 21, 2026, 01:39 PM UTC

   This incident has been resolved.

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Started Jun 01, 2026, 09:48 AM UTC· resolved Jun 01, 2026, 10:11 AM UTC

1. investigating Jun 01, 2026, 09:48 AM UTC

   Please be informed that during a scheduled maintenance window, we encountered an unforeseen issue, which has caused unavailability of emea.cumulocity.com. We are actively investigating and working to resolve the issue with the highest priority. We will provide further updates as soon as more information becomes available or once the issue has been fully resolved. We sincerely apologize for the inconvenience caused and appreciate your patience.

2. monitoring Jun 01, 2026, 09:58 AM UTC

   We’re pleased to inform you that the issue related to unavailability of emea.cumulocity.com, which occurred during the scheduled maintenance window, has been mitigated. The platform is now fully operational, and we are resuming the planned maintenance activities as scheduled. We will continue to monitor the systems closely to ensure stability. Thank you for your patience and understanding during this incident. We sincerely apologize for any inconvenience it may have caused.

3. resolved Jun 01, 2026, 10:11 AM UTC

   The Incident on emea.cumulocity.com has been finally resolved. Thank you for your patience and understanding during this incident. We sincerely apologize for any inconvenience it may have caused.

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Started Mar 27, 2026, 02:38 AM UTC· resolved Mar 27, 2026, 04:51 AM UTC

1. investigating Mar 27, 2026, 02:38 AM UTC

   We have observed an issue within the DataHub module of the Cumulocity platform on cumulocity.com. You may experience inaccessible Dremio UI, failing offloadings and failing Dremio jobs. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.

2. identified Mar 27, 2026, 03:52 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Mar 27, 2026, 03:56 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 27, 2026, 04:51 AM UTC

   This incident has been resolved.

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Started Mar 06, 2026, 10:34 AM UTC· resolved Mar 09, 2026, 09:42 AM UTC

1. investigating Mar 06, 2026, 10:34 AM UTC

   We are currently investigating an issue where customer reported they have difficulties logging into their tenants. Once we have more information we will update this incident in due course. We apologize for the inconvenience caused by this.

2. identified Mar 06, 2026, 04:00 PM UTC

   The root cause of the issue within the Cumulocity platform on eu-latest.cumulocity.com has been identified. We are currently applying a fix and will inform you as soon as we have further information.

3. monitoring Mar 06, 2026, 04:25 PM UTC

   We have applied a fix for the issue within the Cumulocity platform on eu-latest.cumulocity.com. We are monitoring the system to make sure that the symptoms fully disappear. We will inform you once we have further information.

4. resolved Mar 09, 2026, 09:42 AM UTC

   While monitoring the Cumulocity platform on eu-latest.cumulocity.com, we have not seen any further problematic symptoms and are confident that the applied fix solved the issue. We will inform you should any new issues arise. Target Audience: Tenant Administrators To ensure a seamless login experience, we kindly ask you to review the authentication methods active on your tenant - specifically if you have configured Single Sign-On (SSO) as a login option. Tenants using solely Basic Authentication or OAI-Secure login options are not affected. Please verify the settings for the ‘Preferred login mode’ configurations under Authentication > Login settings: - Basic Authentication - OAI-Secure Recent Cumulocity environment updates introduced optimized configuration structures. This may have unintentionally impacted 'Preferred login mode' configuration under Authentication > Login settings. We apologize for the inconvenience. If you have any questions, please contact our Support team.

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Started Feb 18, 2026, 08:56 AM UTC· resolved Feb 25, 2026, 09:14 AM UTC

1. investigating Feb 18, 2026, 08:56 AM UTC

   We have observed an issue within the DataHub module of the Cumulocity platform on emea.cumulocity.com. You may experience failing offloadings and failing Dremio jobs. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.

2. resolved Feb 25, 2026, 09:14 AM UTC

   This incident has been resolved.

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Started Feb 17, 2026, 09:52 AM UTC· resolved Feb 17, 2026, 01:12 PM UTC

1. investigating Feb 17, 2026, 09:52 AM UTC

   A routine upgrade resulted in unplanned downtime of cumulocity.com. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.

2. monitoring Feb 17, 2026, 10:01 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 17, 2026, 01:12 PM UTC

   This incident has been resolved.

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Started Jan 25, 2026, 12:40 PM UTC· resolved Jan 26, 2026, 04:52 PM UTC

1. investigating Jan 25, 2026, 12:40 PM UTC

   We are currently investigating some instability with the REST API for the platform. Once we have more details we will update the incident in due course.

2. identified Jan 26, 2026, 08:32 AM UTC

   The cause of the instability has been identified and we are looking for a way to fix the issue.

3. monitoring Jan 26, 2026, 08:45 AM UTC

   Currently there is no issue ongoing, anyhow we are monitoring the situation and will keep you up-to-date.

4. monitoring Jan 26, 2026, 01:37 PM UTC

   We have implemented a mitigation and the problems are removed. We are monitoring the situation and will update further.

5. resolved Jan 26, 2026, 04:52 PM UTC

   This incident has been resolved.

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Started Dec 08, 2025, 03:19 PM UTC· resolved Dec 09, 2025, 08:30 AM UTC

1. investigating Dec 08, 2025, 03:19 PM UTC

   We have observed an issue within the Streaming Analytics module of the Cumulocity platform on emea.cumulocity.com which results in services restarting and not running stable. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.

2. investigating Dec 08, 2025, 03:29 PM UTC

   We see that the issue effects only a very small amount of customers using a specific variant of the service. All other variants are up and running.

3. monitoring Dec 08, 2025, 05:54 PM UTC

   We have applied a fix for the issue within the Cumulocity platform on emea.cumulocity.com We are monitoring the system to make sure that the symptoms fully disappear. We will inform you once we have further information.

4. resolved Dec 09, 2025, 08:30 AM UTC

   While monitoring the Streaming Analytics module of the Cumulocity platform on emea.cumulocity.com, we have not seen any further problematic symptoms and are confident that the applied fix solved the issue. We will inform you should any new issues arise. We again apologize for the inconvenience caused.

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Started Nov 26, 2025, 02:02 PM UTC· resolved Nov 26, 2025, 02:15 PM UTC

1. investigating Nov 26, 2025, 02:02 PM UTC

   We need to perform an emergency maintenance on the Dremio component of DataHub to fix an issue with job history. The service will get restarted as part of the maintenance, so you may see some failed jobs or "service unavailable" errors. DataHub offloadings will get retried the next time they run, typically next hour. We apologize for the inconvenience.

2. resolved Nov 26, 2025, 02:15 PM UTC

   The maintenance has been performed successfully, and the issue has been resolved. Thank you for your patience and understanding.

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Started Nov 21, 2025, 04:22 AM UTC· resolved Nov 24, 2025, 02:46 AM UTC

1. investigating Nov 21, 2025, 04:22 AM UTC

   We have observed a performance issue within the Cumulocity platform on Cumulocity.com We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.

2. monitoring Nov 21, 2025, 11:19 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 24, 2025, 02:46 AM UTC

   This incident has been resolved.

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Started Nov 14, 2025, 08:19 AM UTC· resolved Nov 14, 2025, 01:56 PM UTC

1. investigating Nov 14, 2025, 08:19 AM UTC

   We have observed an issue within the DataHub module of the Cumulocity platform on eu-latest.cumulocity.com. DataHub offloadings and Dremio jobs may take longer than usual to finish, or even fail. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.

2. monitoring Nov 14, 2025, 11:59 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 14, 2025, 01:56 PM UTC

   This incident has been resolved.

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Started Nov 11, 2025, 03:11 PM UTC· resolved Nov 21, 2025, 03:14 PM UTC

1. investigating Nov 11, 2025, 03:11 PM UTC

   We have observed an issue within the core module of the Cumulocity platform on cumulocity.com. The platform is still fully functional but we see some unexpected restarts that could trigger some connection resets. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.

2. identified Nov 13, 2025, 09:16 AM UTC

   The root cause of the issue within the core module of the Cumulocity platform on cumulocity.com has been identified. We are working on implementing a fix and will inform you as soon as we have further information.

3. monitoring Nov 14, 2025, 07:56 AM UTC

   We have applied a fix for the issue within the Cumulocity platform on cumulocity.com We are monitoring the system to make sure that the symptoms fully disappear. We will inform you once we have further information.

4. resolved Nov 21, 2025, 03:14 PM UTC

   While monitoring the Core module of the Cumulocity platform on cumulocity.com We have not seen any further problematic symptoms and are confident that the applied fix solved the issue. We will inform you should any new issues arise. We again apologize for the inconvenience caused.

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Started Oct 29, 2025, 03:50 AM UTC· resolved Oct 30, 2025, 04:19 AM UTC

1. identified Oct 29, 2025, 03:50 AM UTC

   We are currently experiencing temporary delays in metric collection from our monitoring probe component. As a result, some metrics on the status page may appear missing or delayed. This issue is caused by a short-term increase in incoming metric volume, which has triggered rate limiting in our system. Importantly, the overall platform remains fully operational, and this does not affect core services. Our engineering team is actively working to process the backlog of metrics and restore complete reporting. Metrics should return to normal shortly.

2. resolved Oct 30, 2025, 04:19 AM UTC

   The monitoring probe backlog has been fully processed and normal metric collection has resumed. Status Page metrics, including API metrics, are now up-to-date. We have not seen any further problematic symptoms and are confident the applied fix has resolved the issue. We will inform you should any new issues arise. We apologize for the inconvenience.

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Started Oct 12, 2025, 06:19 AM UTC· resolved Oct 12, 2025, 10:24 AM UTC

1. investigating Oct 12, 2025, 06:19 AM UTC

   We have again observed an issue within the Datahub module of the Cumulocity platform on emea.cumulocity.com. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.

2. monitoring Oct 12, 2025, 07:03 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 12, 2025, 10:24 AM UTC

   This incident has been resolved.

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