Cumulocity incident

Performance Issue | CUMULOCITY.COM

Major

Resolved after 1 hour 13 minutes, affecting CUMULOCITY.COM (REST API Services) and CUMULOCITY.COM (MQTT API Services) and 1 more, on October 21, 2026.

investigating Oct 21, 2026, 12:26 PM UTC

We observed a performance issue within the Cumulocity platform on the CUMULOCITY.COM environment. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.

Started
Oct 21, 2026, 12:26 PM UTC
Resolved
Oct 21, 2026, 01:39 PM UTC
Duration
1h 13m
Detected by Pingoru
Oct 21, 2026, 12:26 PM UTC

Affected components

CUMULOCITY.COM (REST API Services)CUMULOCITY.COM (MQTT API Services)CUMULOCITY.COM (LWM2M API Services)

Update timeline

  1. investigating Oct 21, 2026, 12:26 PM UTC

    We observed a performance issue within the Cumulocity platform on the CUMULOCITY.COM environment. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.

  2. resolved Oct 21, 2026, 01:39 PM UTC

    This incident has been resolved.

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