Cross River Bank incident

Cross River - PushToPay degraded performance

Major Resolved View vendor source →

Cross River Bank experienced a major incident on July 20, 2025 affecting Card Payments Authorization Service and Card Payments Push Service and 1 more component, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2025, 02:21 AM UTC
Resolved
Jul 20, 2025, 04:46 AM UTC
Duration
2h 24m
Detected by Pingoru
Jul 20, 2025, 02:21 AM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. investigating Jul 20, 2025, 02:21 AM UTC

    Our NOC team has identified a possible degradation of performance related to ongoing scheduled system maintenance. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]

  2. investigating Jul 20, 2025, 03:25 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 20, 2025, 04:01 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 20, 2025, 04:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 20, 2025, 04:46 AM UTC

    This incident has been resolved.