Cross River Bank incident
Cross River Bank - Card Payments Reconciliation Platform: Reporting Delays
Resolved after 19 hours 11 minutes, affecting Card Payments Reconciliation Reporting, on September 29, 2026.
Our Engineering team created new database indexes and optimized the affected query. As a result, Reconciliation Reporting has been successfully generated and delivered to partners. After a period of monitoring, we have confirmed service stability and normal operations. This incident has been resolved.
Affected components
Update timeline
- investigating Sep 29, 2026, 10:27 PM UTC
We are investigating an issue with the Card Payments Reconciliation Platform that is causing import problems, so reporting is delayed. Our team is working to find the cause and assess the impact. Our technical teams are working on a fix, and we'll post an update as soon as we know more.
- investigating Sep 29, 2026, 11:44 PM UTC
Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.
- investigating Sep 30, 2026, 12:17 AM UTC
Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.
- investigating Sep 30, 2026, 01:18 AM UTC
Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.
- investigating Sep 30, 2026, 01:57 AM UTC
Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.
- investigating Sep 30, 2026, 02:41 AM UTC
Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.
- investigating Sep 30, 2026, 03:21 AM UTC
Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.
- investigating Sep 30, 2026, 04:12 AM UTC
Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.
- investigating Sep 30, 2026, 05:36 AM UTC
Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.
- investigating Sep 30, 2026, 07:41 AM UTC
We are continuing to investigate this issue.
- identified Sep 30, 2026, 07:49 AM UTC
The underling root cause is identified . Work currently underway to apply a fix and resolve the issue. We will provide additional information as it becomes available.
- identified Sep 30, 2026, 09:15 AM UTC
Our engineering team still working on a fix. We will continue to provide additional information
- identified Sep 30, 2026, 11:04 AM UTC
Our engineering team is actively working on a resolution. We will keep you updated as more information becomes available.
- identified Sep 30, 2026, 12:25 PM UTC
Our engineering team is actively working on a resolution. We will keep you updated as more information becomes available.
- identified Sep 30, 2026, 01:17 PM UTC
Our engineering team is actively working to resolve the issue. We will continue to provide updates as more information becomes available.
- identified Sep 30, 2026, 02:08 PM UTC
Our engineering team is actively working on a resolution. We will provide updates as they become available.
- identified Sep 30, 2026, 03:12 PM UTC
Our engineering team is actively working on a resolution. We will provide updates as more information becomes available.
- monitoring Sep 30, 2026, 03:54 PM UTC
A fix has been applied, and we are actively monitoring service health to ensure stability. We will continue to provide updates as we validate the recovery.
- resolved Sep 30, 2026, 05:38 PM UTC
Our Engineering team created new database indexes and optimized the affected query. As a result, Reconciliation Reporting has been successfully generated and delivered to partners. After a period of monitoring, we have confirmed service stability and normal operations. This incident has been resolved.
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