Cross River Bank incident

Cross River - PushToPay degraded performance

Minor Resolved View vendor source →

Cross River Bank experienced a minor incident on May 29, 2026 affecting Card Payments Pull Service, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 08:58 AM UTC
Resolved
May 29, 2026, 10:22 AM UTC
Duration
1h 23m
Detected by Pingoru
May 29, 2026, 08:58 AM UTC

Affected components

Card Payments Pull Service

Update timeline

  1. investigating May 29, 2026, 08:58 AM UTC

    Our NOC team has identified a possible degradation of performance. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]

  2. identified May 29, 2026, 09:24 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 29, 2026, 09:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 29, 2026, 10:19 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 29, 2026, 10:22 AM UTC

    This incident has been resolved.