Push to Pay Express Latency

Update timeline

1. investigating Sep 03, 2026, 02:24 PM UTC

   We are currently experiencing latency with our Push to Pay Express. Our engineers are investigating, and updates will follow shortly.

2. identified Sep 03, 2026, 02:54 PM UTC

   The elevated latency on our Push to Pay Web API has been traced to an upstream Mastercard Send service disruption impacting P2P, Funding, and Disbursement API calls (impact start 13:27 UTC). Mastercard is actively investigating. Transactions on alternate rails are unaffected. Next update to follow. Mastercard Reference Number: INC000000624660

3. identified Sep 03, 2026, 03:42 PM UTC

   Our engineers are actively troubleshooting our Push to Pay Web API latency issue, and will provide an update as more information becomes available.

4. identified Sep 03, 2026, 04:20 PM UTC

   Our engineers continue to actively troubleshoot the Push to Pay Web API latency issue. There are no additional updates at this time. We will provided further information as it becomes available .

5. identified Sep 03, 2026, 05:27 PM UTC

   Mastercard has identified the cause as an event at a third-party provider. Core Mastercard transaction processing remains operational; impact is limited to a subset of value-added services, including the Send APIs used by Push to Pay. Mastercard's teams are actively working the issue. Alternate rails remain unaffected. Next update to follow.

6. monitoring Sep 03, 2026, 07:45 PM UTC

   Mastercard has advised that their teams continue to investigate and remediate the issue impacting multiple services; some services are beginning to recover, though efforts remain ongoing to fully restore all impacted services. We are seeing our Mastercard Send rail services stabilize, with response times back to normal, error rates reduced, and internal alerts cleared. As Mastercard's remediation continues, intermittent impact remains possible. We continue to monitor.

7. monitoring Sep 03, 2026, 08:52 PM UTC

   Mastercard connectivity has been restored and all systems are operating normally. We continue to monitor the environment and address a small number of residual issues resulting from the disruption.

8. monitoring Sep 03, 2026, 10:23 PM UTC

   We are continuing to monitor for any further issues.

9. resolved Sep 03, 2026, 10:24 PM UTC

   Status of all systems is back to normal, delayed transactions are being processed but we will continue to monitor and work with partners to address any delayed transactions that do not get processed.