Cross River Bank incident

Investigating Reports of Settlement Issues

Resolved after 5 hours 50 minutes, affecting Card Payments Authorization Service and Card Payments Push Service and 1 more, on July 9, 2026.

resolved Jul 10, 2026, 02:40 AM UTC

At this time, we have no new information to share. Our team remains engaged and will provide the next update on July 10.

Started
Jul 09, 2026, 08:49 PM UTC
Resolved
Jul 10, 2026, 02:40 AM UTC
Duration
5h 50m
Detected by Pingoru
Jul 09, 2026, 08:49 PM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. investigating Jul 09, 2026, 08:49 PM UTC

    We are currently investigating reports of issues affecting Visa settlement. Our team is actively working to identify the cause and assess the impact. We will provide an update as soon as our investigation is complete or when additional information becomes available.

  2. monitoring Jul 09, 2026, 09:49 PM UTC

    We have received an update from our partner. They are working to restore normal processing. As part of the remediation effort, some settlement wires have been intentionally held by the partner to ensure accurate processing. You may continue to see an impact to a subset of international settlement wires. We will provide updates as we receive them.

  3. monitoring Jul 09, 2026, 09:53 PM UTC

    We have received an update from our partner. They are working to restore normal processing. As part of the remediation effort, some settlement wires have been intentionally held by the partner to ensure accurate processing. You may continue to see an impact to a subset of international settlement wires. We will provide updates as we receive them.

  4. monitoring Jul 10, 2026, 12:03 AM UTC

    We are still awaiting confirmation of issue resolution from our partner. We will work directly with impacted customers to address outstanding items.

  5. resolved Jul 10, 2026, 02:40 AM UTC

    At this time, we have no new information to share. Our team remains engaged and will provide the next update on July 10.

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